Assistant Property Manager

Mission Rock Residential, LLC; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in property management seeks an Assistant Property Manager to enhance resident relations and operational support. The role emphasizes exceptional customer service, teamwork, and effective communication while managing leasing activities. Join a vibrant team that values integrity and inclusivity, offering growth opportunities and a comprehensive benefits package.

Benefits

Career growth and learning opportunities

Bonus potential

13 paid holidays

Sick leave accrual and vacation time

Housing discount opportunities

401(k) with employer match

Medical, Dental, and Vision insurance

Disability and life insurance plans

Health savings and flexible spending accounts

Employee Assistance Program (EAP)

Qualifications

• 2-3 years of customer service or sales experience required.
• Knowledge of Fair Housing practices.

Responsibilities

• Manage payables and collections with accuracy.
• Provide excellent service to residents regarding leasing.
• Support marketing efforts and community events.

Skills

Leadership

Customer Service

Communication

Organization

Empathy

Education

2-3 years of customer service or sales experience

Tools

Microsoft Office Suite

Yardi

CRM systems

Job description

Description

As the Assistant Property Manager, you will be central to operational support and resident relations, providing exceptional customer service and assisting with rental transactions, including payments and renewals.

Why work for Mission Rock? At Mission Rock Residential, we prioritize service excellence to our residents, clients, and team members, guided by our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. We foster an equitable and inclusive workplace that drives innovation, strengthens our team, and reflects our vibrant community. We support this through training, support, and career development, aiming to positively impact our residents and team members.

Are you ready to make an impact?

Location: Regatta at Universal

Our compensation package includes pay and additional benefits. Explore our comprehensive benefits plan!

• Career growth and learning opportunities
• Bonus potential
• 13 paid holidays, including Wellness and Volunteer Days
• Sick leave accrual and vacation time (starting at 10 days, increasing to 15 days in the second year)
• Housing discount opportunities
• 401(k) with employer match
• Medical, Dental, and Vision insurance
• Disability and life insurance plans
• Health savings and flexible spending accounts
• Voluntary benefits and Employee Assistance Program (EAP)

*Sick and vacation policies vary by state; please consult with your hiring manager for specifics.

The day-to-day: The Assistant Property Manager should be process-oriented, customer-focused, detail-minded, and a leader. Responsibilities may include:

• Managing payables and collections with accuracy and consistency
• Providing excellent service to residents regarding leasing, maintenance, and inquiries
• Supporting marketing efforts, including community events and outreach
• Engaging with the team and embodying Mission Rock’s culture, collaborating with the Property Manager and colleagues
• Maintaining effective communication through various channels
• Leasing and pre-leasing apartments, ensuring compliance, and conducting community tours
• Upholding a pride in the work environment through maintaining cleanliness and community involvement

Requirements

What you bring:

• Leadership and teamwork skills
• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Empathy, collaboration, and engagement skills
• Solution-oriented mindset
• 2-3 years of customer service or sales experience
• Knowledge of Fair Housing practices
• Proficiency with Microsoft Office Suite
• Property management experience
• Experience with Yardi and CRM systems is preferred