Assistant Property Manager

J.C. Hart Company, Inc.; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job description

J.C. Hart Company is a family owned, highly respected multi-family real estate development, construction, and property management organization. We take pride in our unique designs and the value we add to communities. Our Associates are our greatest asset, and we are committed to being a Best Places to Work. We foster a growth-oriented, family-friendly culture rooted in our Core Values of Passion, Integrity, Development, Innovation, and Teamwork, guiding our daily business practices. We aim to be a Partner and Employer of First Choice.

Benefits include:

• Paid weekly, every Friday
• Medical, Dental, Vision, Life, and Disability insurance
• Generous Paid Time Off (PTO) with opportunities to earn more
• 401(k) plan with a strong company match
• Above industry average bonuses including renewal, move-in, holiday, anniversary, and wellness
• Paid parental leave
• Employee Assistance Program (EAP)
• Career development opportunities
• Wellness programs including biometric screenings, challenges, and insurance premium reductions
• Six company-sponsored social events annually

Essential Functions

Resident Experience Management

• Open the office each morning per Standard Operating Procedures, ensuring readiness of common areas and amenities
• Build rapport with Residents and Prospects, providing personalized service aligned with Fair Housing standards
• Monitor community curb appeal through daily walks to meet condition standards
• Manage move-in and move-out details with the Resident Experience Team and Maintenance
• Ensure apartments meet quality and cleanliness standards for new residents
• Organize and attend Resident social events and activities
• Address Resident questions, service requests, feedback, and complaints; assist with lease renewals and conflict resolution
• Aim to achieve high Resident satisfaction through surveys and online reviews

Leasing

• Support overall occupancy through renewal and referral efforts, maintaining accurate unit availability records
• Demonstrate proficiency in leasing activities including showings and closing
• Assist with touring prospects when needed
• Prepare and execute leases in accordance with company standards, collecting necessary fees and deposits

Operations and Administrative

• Record activities in management software (lease signings, rent, maintenance requests, etc.)
• Send monthly Resident invoices and process rent payments
• Manage lease renewals and move-out inspections
• Conduct monthly audits for compliance (pets, deposits, insurance)
• Coordinate collections and troubleshoot account issues
• Update communication policies as needed
• Report property issues to management
• Assist with marketing and community outreach efforts

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more information, see the Department of Labor's Know Your Rights notice.