ASSISTANT PROPERTY MANAGER - APARTMENTS

T&H Investment Properties, LLC; Bloomington (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to revitalizing communities as an Assistant Property Manager. In this full-time role, you will support the Property Manager in overseeing financial operations, managing resident relations, and ensuring the smooth running of the property. Your organizational skills will shine as you handle accounting tasks, prepare reports, and assist in leasing activities. This dynamic environment offers a chance to make a meaningful impact on the community while developing your career in property management. If you are passionate about improving lives through innovative housing solutions, this opportunity is perfect for you.

Qualifications

• Minimum of 2-3 years in a rental community, preferably as Assistant Manager.
• Strong organizational and communication skills are essential.

Responsibilities

• Assist Property Manager in financial tasks and resident relations.
• Pre-qualify prospects and manage leasing activities.
• Ensure timely completion of forms and reports.

Skills

Organizational Skills

Communication Skills

Customer Service

Problem-Solving

Education

2-3 years of experience in rental community

Experience as Assistant Manager preferred

Tools

Yardi Systems

Microsoft Office (Excel, Word, Outlook)

Job description

ABOUT US:

At T&H, we are all about reviving communities to help them flourish, advance, and succeed. With offices in Indianapolis, Indiana, and Washington DC, we specialize in the development and construction of multifamily, mixed use, and other commercial projects including adaptive reuse, affordable housing, and workforce housing. T&H is proud to be a WBE certified Company and has developed projects using 4% and 9% low-income housing tax credits, soft subsidy loans through state and local governments, state and federal historic tax credits, tax abatements, bridge loans, and private equity. The executive leadership team has developed over $1 Billion of affordable housing projects and has more than 30 years of community development experience.

CORE FOCUS: We exist to improve lives by solving community needs with innovative housing.

CORE VALUES: Love What You Do | Do Well By Doing Good | Family Culture | Work Smart, Work Hard | Do The Right Thing

“Good values are like a magnet; they attract good people” – John Wooden. Work with us!

SUMMARY: ASSISTANT PROPERTY MANAGER - FULL TIME

This position assists the Property Manager in overseeing and managing the financial aspects of the community by completing accounting and bookkeeping tasks, preparing financial reports, processing invoices for payment, collecting payments, and using the property management software to record, track, and report on financial aspects of the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Pre-qualify prospects, show and lease apartments.
• Post rental payments.
• Code and pay invoices.
• Prepare monthly billing for each apartment.
• Adjust delinquent accounts, settle delinquent accounts, prepare late notices and file evictions.
• Provide superior resident services, solve day-to-day problems, and maintain good relations with residents.
• Ensure the timely completion of forms and reports.
• Enter new lease data information, including lease terms, amount of rent, demographic information, etc.
• Monitor Lease Expiration Report.
• Shop competition and prepare monthly Market Survey.
• Inspect vacant apartments for damage and cleanliness as described in Move-In/Move-Out Procedures.
• Develop ideas for improving operations and profitability.
• Lease apartments in compliance with applicable laws and regulations.
• Greet and qualify prospects, complete marketing forms and guest cards, conduct tours, and offer refreshments.
• Research and create innovative marketing strategies.
• Assist with training of staff members.
• Assist in supervising both maintenance staff and outside contractors working on the property.
• Adhere to all appropriate T&H Property Management personnel directives, accounting directives, maintenance and purchasing directives.
• Assist with ensuring that bank deposits are made daily or as necessary.
• Purchase necessary office supplies, collect rent, and handle delinquent accounts.
• Assist in establishing schedules and in assigning personnel for routine maintenance and emergency coverage, and help ensure that maintenance requests are handled quickly.
• Inspect vacant apartments and handle details of move-ins and move-outs.
• Help ensure that residents are provided with a clean, safe, and well-maintained community.
• Assist with handling resident relations and resident organizations. Report accidents and emergency situations to the Property Manager immediately and prepare incident reports.
• Continually inspect property and report deficiencies.
• Understand current leasing computer software applications.
• Ensure good public relations between residents and personnel.
• Physically walk and inspect property on a daily basis, and check on vacant apartments.
• Assist with creating monthly reports including but not limited to renewals, rents, leasing, traffic, and resident retention programs.
• Assist with lease renewals and make recommendations on marketing strategies to generate traffic.
• Conduct follow-up activity as needed with new and current residents to establish and maintain positive resident relations.
• Assist in handling resident service requests and various concerns as required.
• Distribute late notices to residents, such as 3-day notices, 7-day notices, as well as Violation Notices with regard to Association Rules & Regulations.
• Collect and post rent, fees, and other payments; prepare daily bank deposits and process invoices and payables.
• Review and submit invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased.
• Process resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
• Act as the on-site supervisor in the absence of the Property Manager.
• Strong organizational skills.

EDUCATION and/or EXPERIENCE:

• Minimum of 2 to 3 years of experience in a rental community, previous position as an Assistant Manager preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional focus on detail.
• Proficient in computer software including but not limited to Microsoft Office (Excel, Word, and Outlook).
• Experience with Yardi Systems.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual