Administrative Assistant

Santrac Technologies Inc.; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in Information Technology and VOIP Solutions is seeking a skilled Administrative Assistant. The role requires strong organizational abilities and involves managing service tickets, client communication, and various administrative tasks. Ideal candidates should possess a high school diploma and at least a year of experience in a similar position.

Qualifications

• At least one year's experience in an administrative assistant role.
• Strong communication skills, both written and verbal.
• Ability to pass a drug test.

Responsibilities

• Answer incoming phone calls and create service tickets.
• Assist with recruitment and scheduling of candidates.
• Perform various administrative and office duties.

Skills

Great customer relations skills

Great Organizational skills

Ability to work independently

Customer Focus

Data Entry Skills

Education

HS Diploma

Tools

MS Office (Excel, Word, Outlook)

Job description

SanTrac Technologies is a highly innovative Information Technology, VOIP and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Administrative Assistant position. The successful applicant will play a major role in helping the company remain organized to increase efficiency, production, and revenue. The Administrative Assistant will be assisting clients with their IT needs by creating service tickets and notifying technicians. They will also be performing various daily administrative duties.

Skills:

• Great customer relations skills
• Great Organizational skills
• Ability to work independently and initiate action
• Customer Focus
• Data Entry Skills

Job Duties:

• Answer incoming phone calls using company script and properly handle each call.
• Create new service tickets in ConnectWise for client’s needs.
• Updating service tickets in ConnectWise and communicating to technicians/clients if necessary.
• Preparing and sending out reports to our managed service clients.
• Assisting with recruitment of staff by posting/researching resumes and contacting qualified applicants to complete pre-employment screening.
• Scheduling qualified applicants for the pre-employment screening and administering the tests.
• Maintain spreadsheet for employee recruiting to keep accurate account of each potential candidate and their screening status.
• Assist the Marketing Manager with weekly preparation of marketing campaign.
• Perform various administrative tasks.
• Perform various office duties: calendar and service call scheduling.
• Maintain Corporate Business RFP Portals spreadsheet by updating and/or adding to vendor registration to assist with business development.
• Submit insurance and resale tax certificates per vendors requirements.
• Purchase supplies and materials by obtaining requirement, negotiating price, quality, and delivery.
• Assist with creating written company policies & procedures based on company Operational Management System.
• Collecting weekly company statistics from staff members to report to President/CEO
• Assist with preparing direct mail marketing materials
• Assist with company recruitment activities
• Perform Internet research on project materials to compare cost and stock for inventory.
• Work with vendors/equipment distributors to get material and rental costs.
• Compare submitted technicians’ timesheets with Project Manager timesheet database to verify hours.
• Submit requests for Return Authorized Materials to vendors/distributors.
• Maintain spreadsheet for the RMA’s that were submitted to track material and credit.
• Maintain sign out log for PPE checkout from technicians.
• Maintain spreadsheet for Lease Equipment Tracking to keep account of items leased from rental companies.

Experience & Qualifications:

• At least one year's experience in an administrative assistant role.
• HS Diploma
• Working knowledge of MS Office including MS Excel, Word and Outlook
• Strong communication skills, both written and verbal
• Clean Background
• SanTrac Technologies is a drug free environment. Applicant must be able to pass a drug test. This includes all legal and illegal drugs.