Project Coordinator

Air Treatment Corporation; Kapolei (HI); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Air Treatment Corporation in Kapolei, HI, seeks a Project Coordinator to plan, schedule, implement, and monitor HVAC projects as a liaison between the sales team and customers. This role will work to improve reporting, metrics, forecasting, and customer satisfaction through cross-team collaboration and proactive communication.

You will coordinate POs, submittals, shipments, and RMAs while maintaining accurate records and ensuring timely project delivery.

Formación

• High School diploma or equivalent required; Associate degree preferred.
• At least two years experience in related disciplines (Construction/Customer Service/HVAC).
• Excellent interpersonal and customer service abilities; strong communication skills.

Responsabilidades

• Manage and book customer purchase orders (POs) in CRM.
• Generate equipment submittals and set up POs for production.
• Coordinate shipments, stock orders, and will-call logistics.
• Upload orders and track acknowledgements; monitor costs and lead times.
• Act as liaison between company, customers, and vendors; provide tracking info.
• Manage warranty claims and RMAs; coordinate with Service Team for start-up.

Conocimientos

Interpersonal skills

Customer service

Problem-solving

Multitasking

Organization

Written & verbal communication

Time management

CRM familiarity

Microsoft Office

Educación

High School diploma

Associate degree

Herramientas

CRM system

Microsoft Office Suite

Descripción del empleo

Description

Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high-quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members.

Job Summary:

The Project Coordinator will plan, schedule, implement, communicate, and monitor projects as a liaison between the sales team and customers. This position will work to provide reliable reporting, improved metrics and forecasting and increased customer satisfaction and retention through cross-team collaboration and communication.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Ability to manage and book customer purchase orders (PO’s) in Customer Relationship Management (CRM) system.
• Generate equipment submittals.
• Set up purchase orders and release equipment to production.
• Process stock orders and coordinate shipments/will call.
• Upload orders, acknowledgements and track effectively.
• Update costs and shipping lead times as appropriate.
• Act as a liaison between company, customers, and vendors
• Notify customer of shipped material/order and provide tracking information.
• Manage warranty claims, Return Merchandise Authorization (RMAs) and communicate to customer.
• Arrange start-up with the Service Team.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Ability to manage difficult customers and situations during phone conversations or in person.
• Exhibits high-level problem-solving capabilities.
• Manages and prioritizes multiple tasks.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills, transparent communication style.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiar with CRM program(s) and creating heightened productivity through accuracy.
• Proficient in Microsoft Office Suite or related software.

Education and Experience:

• High School diploma or equivalent required; Associate degree is preferred.
• At least two years of experience in related disciplines (Construction/Customer Service/HVAC industry preferred)

Physical Requirements:

• Prolonged periods of sitting and working at a computer.
• Frequent use of a computer, keyboard, telephone, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, and through virtual meeting platforms.
• Occasionally required to stand, walk, bend, reach, or lift and carry items weighing up to 20 pounds.
• Ability to remain productive in a fast-paced environment while managing multiple priorities and meeting deadlines.
• On-site and in office, we are unable to provide relocation for this role.

At Air Treatment Corporation, we are committed to growth, innovation, and excellence. As leading experts in HVAC & R solutions, we recognize that the success of our team drives the success of our company. This is echoed in our commitment to a workplace built on fairness, professionalism, and opportunity, ensuring that every team member is valued. Join our team and contribute your unique skills and perspectives to help us continue delivering industry-leading solutions.