Assistant Program Director — Crisis Services & Peer Support

Community Access; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Community Access is seeking an Assistant Program Director to support the Residential Crisis Support program in New York City. This role oversees policy development, staff recruitment, scheduling, training, supervision, and program quality while ensuring compliance and smooth daily operations.

The APD will coordinate reporting and billing, manage the residence, and participate in on-call coverage. Strong leadership, communication, and crisis-de-escalation skills are essential.

Qualifications

• Must hold NYS licensure as LMSW, LCSW, LMHC, LMFT, or related licensure.

Responsibilities

• Support the Program Director in overall leadership and day-to-day operation of the Residential Crisis Support program.
• Develop and implement policy and procedure; recruit, schedule, train, supervise and evaluate staff.
• Manage the physical site, quality assurance, and quality improvement activities.
• Handle internal and external reporting and billing; participate in 24/7 on-call responsibilities.

Skills

Leadership

Management experience

Staff supervision

Administrative skills

Oral and written communication

Critical thinking

De-escalation

Team collaboration

Bilingual

Confidentiality

Problem-solving

Job description

Community Access is seeking an Assistant Program Director to support the Residential Crisis Support program in New York City. This role oversees policy development, staff recruitment, scheduling, training, supervision, and program quality while ensuring compliance and smooth daily operations.

The APD will coordinate reporting and billing, manage the residence, and participate in on-call coverage. Strong leadership, communication, and crisis-de-escalation skills are essential.