Assistant Production Manager, Service Operations

Socket.dev; Lowell (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Company-Sponsored Training & Pro.

Job summary

Socket.dev is seeking an Assistant Production Manager to oversee its service department from intake to resolution. You will schedule technicians, coordinate with warehouse, and drive remote troubleshooting to cut visits and improve metrics.

The role requires strong leadership, organizational skills, and a customer-first approach. You will report on performance and work with production, sales, warehouse, and field operations to enhance service quality.

Qualifications

• Experience supervising service or production operations.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication.

Responsibilities

• Manage service requests from intake through completion.
• Schedule and dispatch technicians based on urgency, geography, and workload.
• Develop remote troubleshooting procedures to reduce visits.
• Monitor technician productivity and ensure complete documentation.
• Establish standard labor times for recurring service types.
• Analyze service trends to identify opportunities for improvement.
• Coordinate with warehouse to order, stage, track, and return parts.
• Communicate installation-related trends with Field Managers to improve quality.
• Provide weekly reporting on service performance and staffing needs.
• Support continuous improvement initiatives to increase efficiency and satisfaction.

Skills

Leadership

Team management

Time management

Prioritization

Problem-solving

Communication

Data analysis

Documentation

Tools

Microsoft Office

Scheduling software

Job description

Socket.dev is seeking an Assistant Production Manager to oversee its service department from intake to resolution. You will schedule technicians, coordinate with warehouse, and drive remote troubleshooting to cut visits and improve metrics.

The role requires strong leadership, organizational skills, and a customer-first approach. You will report on performance and work with production, sales, warehouse, and field operations to enhance service quality.