Service Operations Leader

Socket.dev; Jonesboro (AR); On-site; USD 55,000 - 80,000; Full time

Job summary

Socket.dev is seeking a Service Manager in Arkansas to coordinate daily Service Department activities and provide leadership to staff, ensuring efficient operations and customer satisfaction.

You will schedule service, open and close work orders, track technicians' time, and advise technicians on technical questions while maintaining safety and compliance. This role requires 3-5 years of supervisory experience and strong budgeting and reporting abilities.

Qualifications

• 3-5 years of Service Department supervision/management related experience and/or training.
• Ability to read, analyze and interpret documents, procedures, and schematics.
• Ability to write routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic math abilities including addition, subtraction, multiplication and division.
• Ability to calculate figures and amounts such as percentages and discounts.
• Ability to review summary figures, identify trends and analyze impact relative to areas of responsibility.
• Knowledge and experience in budgeting and cost/revenue projections.
• Availability to work hours that are normally regular business hours, but weekend, holiday and evening work may be required to get a job completed on time.
• Tolerance for performing complex tasks with numerous interruptions.

Responsibilities

• Maintain a high level of customer satisfaction.
• Schedule service and open and close work orders.
• Keep track of technicians' time.
• Serves as lead person in the shop advising technicians on technical questions.
• Schedule and dispatch field technicians.
• Maintain warranties on engines, machines, and other equipment
• Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
• Demonstrate professional behavior, Influences people rather than demand others.
• Manage and supervise the Service department operations and staff.
• Responsible for the overall direction, coordination and evaluation of service department.
• Speak effectively before groups of customers or employees of organizations.
• Prepare quotes and ensure workorders are closed in a timely manner
• Ensure compliance with all safety and environmental requirements

Skills

Leadership

Customer service

Scheduling

Budgeting

Reading docs

Team supervision

Communication

Problem solving

Job description

Socket.dev is seeking a Service Manager in Arkansas to coordinate daily Service Department activities and provide leadership to staff, ensuring efficient operations and customer satisfaction.

You will schedule service, open and close work orders, track technicians' time, and advise technicians on technical questions while maintaining safety and compliance. This role requires 3-5 years of supervisory experience and strong budgeting and reporting abilities.