Assistant Production Manager

All Weather Seal of West Michigan Inc; Lowell (MI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Company-Sponsored Training & Prof

Opportunities for Career Growth

Job summary

All Weather Seal of West Michigan Inc. is seeking an Assistant Production Manager to oversee the service department from customer request to resolution.

You will manage service scheduling, technician performance, warehouse coordination, and remote troubleshooting, while tracking key performance metrics to ensure timely, high-quality service. The role emphasizes leadership, data analysis, and collaboration with production, sales, warehouse, and field operations to drive continuous improvement and

Qualifications

• Previous management or supervisory experience in construction, manufacturing, service operations, or related industry.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication.
• Experience using Microsoft Office and scheduling or production software.
• Ability to analyze data and improve operational performance.
• Customer-first mindset with a commitment to delivering exceptional service.

Responsibilities

• Oversee service requests from intake to confirmed completion.
• Schedule and dispatch technicians based on urgency, geography, and workload.
• Develop remote troubleshooting procedures to reduce site visits.
• Monitor technician productivity and ensure documentation and service records.
• Establish standard labor times for recurring service types.
• Analyze service trends and identify improvement opportunities.
• Coordinate with warehouse to manage parts with proper tracking and returns.
• Report weekly on service performance and staffing needs.
• Support continuous improvement initiatives for efficiency and customer satisfaction.

Skills

Leadership

Time management

Prioritization

Problem solving

Communication

Microsoft Office

Scheduling software

Data analysis

Customer focus

Tools

Microsoft Office

Scheduling software

Production software

Job description

Description

Position Summary

The Assistant Production Manager is responsible for overseeing our service department from the initial customer request through final resolution. This role manages service scheduling, technician performance, warehouse coordination, remote troubleshooting, and service-related key performance metrics while ensuring customers receive timely, high-quality service.

What You’ll Do

• Manage service requests from intake through customer-confirmed completion.
• Schedule and dispatch service technicians based on urgency, geography, technician expertise, parts availability, and workload.
• Develop and improve remote troubleshooting procedures to reduce unnecessary service visits.
• Monitor technician productivity and ensure complete documentation, photos, and service records.
• Establish and maintain standard labor times for recurring service types.
• Analyze service trends, repeat visits, delays, and recurring product or installation issues to identify opportunities for improvement.
• Coordinate with warehouse teams to ensure service materials and replacement parts are ordered, staged, tracked, and returned properly.
• Communicate installation-related service trends with Field Managers to improve installation quality.
• Provide weekly reporting on service performance, staffing needs, customer escalations, and department metrics.
• Support continuous improvement initiatives that increase efficiency and customer satisfaction.

Qualifications

• Previous management or supervisory experience in construction, manufacturing, service operations, or a related industry preferred.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication.
• Experience using Microsoft Office and scheduling or production software.
• Ability to analyze data and improve operational performance.
• Customer-first mindset with a commitment to delivering exceptional service.

Preferred Experience

• Residential construction, remodeling, windows and doors, or home improvement industry experience.
• Service scheduling or dispatch experience.
• Warehouse or inventory coordination.
• Experience tracking KPIs and improving operational processes.

Success in This Role

• Successful candidates will consistently:
• Improve first-time service resolution rates.
• Reduce service backlog and response times.
• Increase technician productivity.
• Maintain accurate documentation and service records.
• Improve customer satisfaction through timely communication and quality service.
• Collaborate effectively across production, sales, warehouse, and field operations.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan
• Company-Sponsored Training & Professional Development
• Opportunities for Career Growth

#ZR