Practice Manager

Capital Kids Dentistry; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Life insurance

Paid time off

Job summary

Capital Kids Dentistry in Wake Forest, NC is seeking an exceptional Practice Manager to lead daily operations, align with doctors and regional leadership, and ensure a smooth, patient-focused experience.

You will direct staff development, optimize processes, manage P&L, and drive growth initiatives while upholding our service standards and collaborative culture.

Qualifications

• 2+ years of dental operations experience or similar in healthcare.
• Experience leading and developing teams within a clinical setting.
• Proven track record of strategic growth and market visibility in dentistry.
• Experience using dental practice management systems to schedule, bill, and manage front-office tasks.
• Strong leadership and communication skills with a growth mindset.
• Willingness to learn and coach staff daily.

Responsibilities

• Engage with executive leaders to align operational strategies and goals.
• Partner with doctors, field ops and support to diagnose issues and implement action plans.
• Implement repeatable management processes to drive efficiency and growth.
• Prioritize focus areas based on impact and urgency for the team.
• Develop SOPs and strengthen organizational processes.
• Maintain open communication channels to share insights for informed decisions.
• Coordinate onboarding for new staff.
• Advise and train staff on operational policies and suggest changes.
• Set clear expectations, provide feedback, and support professional development.
• Monitor performance and address underperformance with coaching.
• Track KPIs such as patient experience and create improvement strategies.
• Identify and support growth initiatives while managing controllable costs.
• Collaborate with leadership on market expansion initiatives.
• Maintain focus on delivering an exceptional patient experience.
• Other duties as assigned.

Skills

Leadership

Communication

Team development

Operational management

P&L management

Dental industry knowledge

Education

Bachelor's degree in business or healthcare administration

Tools

Denticon

Microsoft Office

Job description

Capital Kids Dentistry is seeking an exceptional operations leader to elevate our team as our Practice Manager.

As our Practice Manager, you'll partner closely with Doctors and regional leadership to keep daily operations running smoothly and the office performing at its best. You'll balance people, processes, and performance - creating an efficient, well-organized practice while supporting a positive and collaborative culture. This role plays a key part in bringing our business model, values, and operating standards to life while ensuring consistency, compliance, and a great experience for both patients and team members.

Key Responsibilities

• Engage and collaborate with executive leaders to align operational strategies and organizational goals.
• Partner with doctors, field operations and functional support to diagnose issues, identify opportunities, and develop corresponding action plans.
• Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
• Prioritize areas of focus based on impact and urgency; helps team do the same.
• Optimize processes with further development of documented standard operating procedures and organization.
• Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
• Coordinate effective and comprehensive onboarding for new staff.
• Advise and train staff on operational policies and recommend changes where applicable.
• Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
• Continuously assess capabilities and performance of team members, ensure contributions are recognized and actively address underperformance through progressive coaching.
• Track key performance indicators including patient experience and develop actionable strategies for improvements based on findings.
• Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
• Strategically partner with executive leaders on market growth initiatives. Identify and drive initiatives aimed at expanding market presence and growth.
• Maintain a front-line obsession and promote an exceptional patient experience.
• Other duties as assigned.

Qualifications

• 2+ years of previous operational experience, dental required.
• Bachelor's degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/ leadership training.
• Proven experience in managing and developing team members.
• Track record of developing and implementing strategic growth practices and increasing market visibility.
• Utilized dental practice management systems to schedule appointments, manage patient records, process billing, and ensure efficient front-office operations (Denticon preferred).
• Excellent leadership and communication skills with a passion for growth.
• Continuous desire to learn and improve daily and provide development opportunities for staff members.
• Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
• Competency in using business software such as Microsoft Office and related platforms.
• Experience managing a P&L and understanding of core financial metrics.

Preferred Qualifications

• Previous dental experience, preferably within pediatrics.
• Retirement Plan (401k with Company Match, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)

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Wake Forest, North Carolina, United States