Practice Manager of Operations

Heartland Dental; Fairfax (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid time off

Continuing education opportunities

Job summary

Heartland Dental in Fairfax is looking for a Practice Manager of Operations to oversee and optimize operational excellence. The ideal candidate will have leadership skills, preferably with experience in a dental or medical setting. This role focuses on ensuring goal alignment with Doctors and supporting training and development of team members.

Competitive benefits are included, such as health insurance, retirement savings plans, and access to top-quality technology for enhanced patient care.

Qualifications

• 3-5 years of leadership experience in a professional office or similar environment.
• Ability to analyze processes, identify problems, and develop effective solutions.
• Trustworthy individual who maintains patient confidentiality.

Responsibilities

• Strive towards mastery of role through PMO Training.
• Develop and pursue annual business and personal development goals.
• Ensure team goals align with Doctor's objectives through servant leadership.
• Support team training through Core Essentials and beyond.

Skills

Excellent communication

Leadership skills

Conflict-resolution skills

Analytical skills

Education

Associate’s or Bachelor’s degree

3–5 years of leadership experience

Tools

Dentrix or other dental software

Job description

Poplar Tree Dental Care in Fairfax is seeking a Practice Manager of Operations.

More About The Role

• Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment, and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Observe Bell Leadership Training every 18‑24 months
• Support the Doctor‑Led, Hygiene‑Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
• Create alignment with doctor through daily one on ones, morning huddles, and weekly touch‑points discussing communication, connection, and support needed
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
• Help Doctor prioritize, plan, and block schedule for CE through Doctor Education and Leadership programs
• Understand the benefits and metrics of DMP and help Doctor to monitor progress
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and form proper selection team within the practice
• Successfully onboard new team members through partnerships with recruiting and support office
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

What You’ll Gain

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and paid time off
• Continuing education to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top‑quality technology to assist in your daily responsibilities and enable greater efficiencies for patient care

Minimum Qualifications

• Associate’s or Bachelor’s degree or 3–5 years of leadership experience in a professional office, hospitality, retail, banking, medical, etc.
• Experience working in a fast‑paced and customer‑centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict‑resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Experience with Dentrix or other dental software

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year, with some eventual travel
• As part of our commitment to a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN)

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.