Parts Manager

Lakeside International, L.L.C.; Milwaukee (WI); On-site; USD 80,000 - 90,000; Full time

Job summary

Lakeside International, L.L.C. in Milwaukee is seeking a Parts Manager to lead the branch parts department, drive revenue and maximize gross profit while optimizing inventory.

You will manage pricing discipline, lead the parts team, and maintain high customer service standards. This full-time on-site role requires dealership experience, strong leadership, and excellent communication skills, with a salary range of $80,000 to $90,000 annually.

Qualifications

• Lead with strong customer service and leadership in a parts environment.
• 3 years of truck/automotive dealership experience.
• Ability to train counter staff and manage team.
• Excellent communication and relationship-building skills.
• Ability to prioritize multiple demands across service and counter.
• Strong problem-solving and decision-making under pressure.
• In-person and phone-based customer service experience.

Responsibilities

• Drive profitable parts growth through disciplined management of revenue, margins, expenses, overtime, and freight recovery.
• Enforce pricing, discount, and margin guardrails; document and upscale exceptions to the General Manager and Sales & Pricing as required.
• Lead and develop the parts team through hiring, scheduling, training, coaching, and performance management.
• Foster a customer-focused culture by modeling and enforcing consistent counter standards, follow-up, and professional service behaviors.
• Resolve customer and internal escalations, ensuring timely follow-up, accurate communication, and proper documentation in compliance with SOPs.
• Partner daily with service leadership to manage parts constraints, hot repair orders, backorders, staging, and technician wait time.
• Oversee repair order accuracy to reduce missed parts-to-labor capture, billing errors, and documentation gaps.
• Manage inventory health and compliance, including KPIs, cycle counts, returns, cores, credits, adjustments, and bin discipline.
• Ensure timely and accurate financial administration, including invoice coding, month-end requirements, and management of open customer orders and invoices.
• Maintain safety, environmental, and housekeeping standards across the parts department.
• Execute company standards locally while escalating recurring issues, authority exceptions, and systemic risks through proper channels.
• Maintain a consistent daily and weekly operating cadence focused on service execution, inventory control, escalation follow-up, and team coaching.

Skills

Customer service

Leadership

Communication (verbal & written)

Problem solving

Time management

Prioritization

Pricing discipline

Education

High School diploma or equivalent

Associate degree or automotive/diesel tech experience

Job description

Parts Manager

Department: Parts

Employment Type: Full Time

Location: Milwaukee

Compensation: $80,000 - $90,000 / year

Description

Lead and manage the branch parts department to support both external and internal customers while maximizing customer satisfaction and gross profit. Parts manager is also responsible for execution of process discipline required to maintain an optimized inventory.

Responsibilities

• Drive profitable parts growth through disciplined management of revenue, margins, expenses, overtime, and freight recovery.
• Enforce pricing, discount, and margin guardrails; document and upscale exceptions to the General Manager and Sales & Pricing as required.
• Lead and develop the parts team through hiring, scheduling, training, coaching, and performance management.
• Foster a customer-focused culture by modeling and enforcing consistent counter standards, follow-up, and professional service behaviors.
• Resolve customer and internal escalations, ensuring timely follow-up, accurate communication, and proper documentation in compliance with SOPs.
• Partner daily with service leadership to manage parts constraints, hot repair orders, backorders, staging, and technician wait time.
• Oversee repair order accuracy to reduce missed parts-to-labor capture, billing errors, and documentation gapss.
• Manage inventory health and compliance, including KPIs, cycle counts, returns, cores, credits, adjustments, and bin discipline.
• Ensure timely and accurate financial administration, including invoice coding, month-end requirements, and management of open customer orders and invoices.
• Maintain safety, environmental, and housekeeping standards across the parts department.
• Execute company standards locally while escalating recurring issues, authority exceptions, and systemic risks through proper channels.
• Maintain a consistent daily and weekly operating cadence focused on service execution, inventory control, escalation follow-up, and team coaching.

Qualifications

• High School graduate or equivalent
• Associate degree or equivalent Automotive / Diesel technology industry experience
• 3 years of truck/automotive dealership experience
• Strong background on in-person and telephone-based customer service
• Demonstrated leadership and management ability
• Sufficient product knowledge to be able to train and lead counter people selling medium and heavy duty truck parts
• Strong leadership and people management skills
• Strong customer service and relationship-building skills (internal and external)
• Problem-solving and decision-making skills under time pressure
• Ability to prioritize and manage multiple demands (service, retail counter, fleet room)
• Effective verbal and written communication skills