Parts Manager

gpac LLC.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

gpac LLC. partners with a well-established multi-location equipment dealership to recruit a Parts Manager in Houston. You will oversee parts and inventory, drive sales, and mentor counter staff to deliver excellent customer service.

Responsibilities include managing margins and supplier relationships, marketing the department, handling inquiries and emergencies, and ensuring a safe, organized workplace. Strong leadership and communication are essential.

Qualifications

• 3 or more years of work experience in parts and operations.
• Ability to effectively lead and manage people.
• Strong verbal and written communication skills.
• Ability to resolve employee and customer conflicts.
• Demonstrated ability to operate in a fast-paced environment.
• Proven client service and relationship-building skills.

Responsibilities

• Oversee parts and inventory to meet financial goals and store initiatives.
• Develop and maintain relationships with manufacturer partners.
• Know the SSA customer base and product range to drive revenue.
• Ensure parts counter staff facilitate the point-of-sale process with high service levels.
• Handle customer inquiries and resolve issues promptly.
• Market and merchandise the parts department to maximize revenue.
• Ensure a safe work environment and enforce safety policies and procedures.
• Oversee administrative work including work orders, parts ordering and returns, and training of staff.

Skills

Leadership

Time management

Communication

Conflict resolution

Sales/customer service

Inventory management

Job description

We are working with a well-respected multi-location equipment dealership that's looking to bring on a Parts Manager to one of their locations. This person would be in charge of all the parts and inventory along with doing some sales themselves.

Parts Manager Responsibilities

• Understand and manage the various key indices within the department as they relate to the plans of the Store and Company initiatives to meet or exceed financial goals, i.e. variance to a sales plan, gross margin dollars, gross margin percentages, outside purchases, parts obsolescence, etc.
• Responsible for developing and maintaining positive and professional relationships with manufacturer partners.
• Responsible for knowing the specific SSA customer base and the product base which will be the source for revenue generation for the Store.
• Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the development of selling skills through on the job training.
• Responsible for handling customer parts inquiries including resolving customer complaints/issues.
• Responsible for all aspects of marketing and merchandising of the parts department to maximize the revenues of the department. Such as developing sales plans in accordance with market opportunity, Store and Company initiatives.
• Responsible for customer satisfaction for all parts encounters with customers.
• Responsible for placing emergency parts orders to ensure customer satisfaction.
• Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and procedures.
• Be a role model in the areas of environmental health and safety.
• Responsible for the upkeep and overall appearance of the parts department
• Responsible for all administrative work associated with the parts department including work orders and parts ordering and returns.
• Responsible for overseeing the effective and efficient completion of all paperwork associated with the parts department.
• Responsible for the ongoing training and development of all parts department employees.

Parts Manager Qualifications

• 3 or more years of work experience in related parts and operations
• Ability to effectively lead and manage people
• Effective at time management and multi-tasking
• Comprehensive understanding of internal and external business
• Demonstrated strong verbal and written communication skills
• Ability to effectively and efficiently resolve employee and customer conflicts
• Demonstrated ability to operate in a fast-paced, changing environment
• Demonstrated client service skills and the ability to develop strong business relationships
• Demonstrated strong negotiation and closing skills
• Demonstrated ability to handle highly confidential and sensitive information
• Excellent organizational skills
• Demonstrated ability to prioritize work and meet deadlines efficiently
• Keen attention to detail and a high level of initiative and ability to work independently
• Ability to perform in a fast-paced, stressful work environment
• Ability to handle and resolve frequent interpersonal conflict
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.