Assistant Operations Manager

Renewal by Andersen; Saco (ME); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your年l

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Renewal by Andersen is seeking an Assistant Operations Manager to support the Operations team in Maine. You will act as a first point of contact for operations questions, oversee HOA Admin, permit admin, ordering, installation scheduling, QA, and reception while promoting the Esler culture.

This role partners with senior management, resolves escalated issues, manages scheduling and data systems, and contributes to process improvements.

Qualifications

• Highly organized with attention to detail.
• Strong relationship management skills.
• Significant customer service experience required.

Responsibilities

• Partner with senior management to achieve company goals and maintain communication (via phone/email) with Senior Management, Accounting, Sales, QA Team, etc.
• Resolve escalated customer issues with project resolution.
• Manage product ordering and assist the Order team and WHSE manage product delivery units per truck.
• Coordinate installation scheduling and revenue recording with the Installation Manager.
• Oversee scheduling team, assist with incoming calls, and reschedule 'Job In Progress' customers ASAP for job completion.
• Update HOA Admins to ensure projects are processed timely and assist the Permit Admin with questions and information.
• Assist Accounts Receivable reporting, attend meetings, and aid in final payment receipt if installation crew is unable to obtain it.
• Oversee and manage the RTO report with Order Fulfillment team.
• Manage the Installation Revenue Report to record Installer capacity and enter additional monies due from installation labor in the Access Management system.
• Complete all installations scheduled in Enabled +.
• Create better processes and systems for Operations Team.

Skills

Organizational skills

Relationship management

Customer service

Job description

Overview

We’re looking for an Assistant Operations Manager to join our Operations team!

As an Assistant Operations Manager for Esler Companies – Renewal by Andersen you will be responsible for assisting the Operations Manager as a first point of contact for any Operations related questions or issues. You will oversee all Operations for HOA, Permit Admin, Ordering, Installation Scheduling, Quality Assurance and Reception. You will be responsible for promoting and enabling the Renewal by Andersen and Esler culture.

• Partnering with senior management groups within RbA to achieve company goals and maintain communication (via phone/email) with Senior Management, Accounting, Sales, QA Team, etc.


• Resolving escalated customer issues with project resolution.


• Managing product ordering and helping the Order team and WHSE manage product delivery units per truck.


• Managing installation / revenue scheduling and working closely with the Installation Manager to record schedules and revenue.


• Managing the scheduling team, assisting with incoming calls, and evaluating ‘Job In Progress’ customers to reschedule them ASAP for job completion.


• Managing HOA Admins to ensure projects are processed timely and assist the Permit Admin with questions and information.


• Updating Enabled + and shared drive accurately to assist others with customer data.


• Assisting with Accounts Receivable reporting, attending meetings, and assisting in final payment receipt if installation crew is unable to obtain it.


• Overseeing and managing the RTO report with Order Fulfillment team.


• Managing the Installation Revenue Report to record Installer capacity and enter additional monies due from installation labor in the Access Management system to ensure accurate pay.


• Completing all installations scheduled in Enabled +.


• Creating better processes and systems for Operations Team.


• Other job duties as assigned.

Qualifications

• Highly organized with attention to detail.


• Strong understanding of relationship management.


• Considerable experience within a customer service environment required.

Benefits

• Medical, Dental, and Vision Insurance


• Teammate Assistance Plan


• Tuition Reimbursement


• 401k with 50% match up to 6% of your annual pay


• Paid Time Off


• Company Paid Holidays


• Paid Volunteer Time


• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORYRenewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companiesis the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range

USD $85,000.00 - USD $95,000.00 /Yr.