Assistant Operations Manager

Crisis24; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that specializes in integrated risk management and crisis response. As the Assistant SOC Manager, you will play a crucial role in overseeing technical tools and processes within the Security Operations Center. This position offers a unique opportunity to utilize your skills in managing security operations, developing SOPs, and training personnel. With a commitment to personal and professional growth, you will thrive in a dynamic environment where your contributions directly impact global security. If you're ready to elevate your career and make a difference, this role is for you.

Qualifications

• 3+ years of experience in security operations and project management.
• Strong analytical skills in watch operations and crisis management.

Responsibilities

• Manage processes for operational continuity and service delivery.
• Serve as SOC point of contact for security systems and protocols.
• Create and edit SOPs for SOC operations.

Skills

Interpersonal Skills

Leadership Skills

Time Management

Problem-Solving

Self-Motivation

Flexibility

English Language Proficiency

Computer Proficiency

Education

Graduate-level Degree in Management or Related Field

Relevant Professional Technical Certifications

Tools

SharePoint

MS Office Suite

Job description

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

The Assistant Security Operations Center (SOC) Manager directly supervises key elements of the SOC on behalf of the SOC Project Manager. The Assistant SOC Manager will oversee all phases of technical tools and processes used in the SOC, including procurement (input), implementation, and development of SOPs, as well as training, testing, and quality assurance. The Assistant SOC Manager will be the SOC’s direct interface with internal stakeholders (including but not limited to all units of GCS, and all units of IT (Telephony, Network Operations). The Assistant SOC Manager may serve as the “acting” PM in the PM’s absence and/or if the PM cannot be reached. The Assistant SOC Manager will generally work a schedule that comports with the standard working hours but will also work a flexible schedule (to maintain in-depth knowledge of SOC operation and to complete required duties and responsibilities). The Assistant SOC Manager is also subject to emergency “call-ins” to assist in emergencies and/or serve as an Operator as needed.

What You Will Work On

• Develop and manage processes and procedures to ensure efficient and effective operational continuity of service delivery, particularly those that have technical dependencies.
• Serve as the SOC point of contact for all security and fire life safety systems and liaise with the internal and external stakeholders to ensure streamlined protocols and SOPs for the SOC.
• Serve as a point of contact for all technologies used in the SOC. Ensure effective and efficient use by SOC personnel.
• Manage the development, administration, and record-keeping of training for new and existing SOC personnel.
• Serve as the “acting” PM in the PM’s absence and/or if the PM cannot be reached.
• Respond to “call-ins” to assist in emergencies and/or serve as an Operator as needed.
• Other duties and responsibilities as assigned.
• Create and edit SOPs.

What You Will Bring

• A graduate-level degree or equivalent experience in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required. Relevant professional technical certifications will also be an important consideration.
• Must have three (3) years of related experience.
• Demonstrated professional experience in the technical and analytical aspects of watch operations.
• Must have strong experience in managing security operations and the ability to supervise operations personnel.
• Knowledge of security, fire life safety systems, analysis, operational continuity, and crisis management required.
• Must have previous project management, security operations, and training experience.
• Ability to manage QA.

Skills

• Excellent interpersonal and leadership skills.
• Effective time management and problem-solving skills.
• Self-motivated, highly flexible, and possess strong initiative and willing to undertake shift duties.
• The ability to speak, read, and write the English language at the level of a native speaker.
• Computer proficiency including SharePoint and MS Office Suite.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.