Assistant Operations Manager

Renewal by Andersen Corporation; Saco (ME); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with company match

Paid Time Off

Job summary

Renewal by Andersen, the full-service window-replacement division of Andersen Corporation, is seeking an operations-focused professional in Maine to partner with senior leadership and drive customer-focused results. You will manage scheduling, revenue activities, and cross-team coordination to ensure projects stay on track and customers receive exceptional service.

Ideal candidates are highly organized, excel at relationship management, and bring strong customer service experience.

Qualifications

• Highly organized with attention to detail.
• Strong understanding of relationship management.
• Considerable experience within a customer service environment required.

Responsibilities

• Partner with senior management groups to align on company goals and maintain communication.
• Resolve escalated customer issues and ensure timely project resolution.
• Manage product ordering and assist Order team and WHSE with deliveries.

Skills

Relationship management

Customer service

Attention to detail

Job description

Responsibilities

• Partnering with senior management groups within RbA to achieve company goals and maintain communication (via phone/email) with Senior Management, Accounting, Sales, QA Team, etc.
• Resolving escalated customer issues with project resolution.
• Managing product ordering and helping the Order team and WHSE manage product delivery units per truck.
• Managing installation / revenue scheduling and working closely with the Installation Manager to record schedules and revenue.
• Managing the scheduling team, assisting with incoming calls, and evaluating 'Job In Progress' customers to reschedule them ASAP for job completion.
• Managing HOA Admins to ensure projects are processed timely and assist the Permit Admin with questions and information.
• Updating Enabled + and shared drive accurately to assist others with customer data.
• Assisting with Accounts Receivable reporting, attending meetings, and assisting in final payment receipt if installation crew is unable to obtain it.
• Overseeing and managing the RTO report with Order Fulfillment team.
• Managing the Installation Revenue Report to record Installer capacity and enter additional monies due from installation labor in the Access Management system to ensure accurate pay.
• Completing all installations scheduled in Enabled +.
• Creating better processes and systems for Operations Team.
• Other job duties as assigned.

Qualifications

• Highly organized with attention to detail.
• Strong understanding of relationship management.
• Considerable experience within a customer service environment required.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Pay $85,000 - $95,000 annually

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.