Assistant Operations Manager

Pink Zebra Moving; Lexington (SC); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Pink Zebra Moving is seeking an Assistant Operations Manager for a full-time hybrid role based in Lexington, SC. You will support the Operations Manager in coordinating daily moving schedules, assigning crews, and ensuring timely job completion.

You will help monitor job quality, handle customer communications, resolve on-site issues, and maintain high service standards while participating in staffing, training, and inventory tracking.

Qualifications

• Experience coordinating daily moving schedules and crews.
• Strong customer service and communication skills.
• Proven leadership and coaching abilities.
• Basic administrative and organizational tasks.
• Ability to address on-site issues and make quick decisions.
• Hybrid work setup with on-site in Lexington, SC.

Responsibilities

• Coordinate daily moving schedules and assign crews to jobs.
• Monitor job quality and respond to customer communications.
• Resolve on-site issues and maintain service standards.
• Assist staffing, training, inventory and equipment tracking.
• Contribute to process improvement and basic reporting.

Skills

Operations & logistics

Customer service

Team leadership

Administration

Problem-solving

Hybrid work

Operations experience

Driver's license

Growth mindset

Job description

Company Description

Pink Zebra Moving is reinventing the local moving industry by focusing on a positive, memorable customer experience. Backed by a leader in the home service franchising space, the company blends reliable moving services with unique customer-focused touches. These include complimentary meals delivered the night before a move and surprise gifts left behind after a job is completed. As the “World’s First HAPPY Moving Company,” Pink Zebra Moving aims to make moving less stressful and more enjoyable. Team members join a growing brand that values hospitality, reliability, and fun.

Role Description

The Assistant Operations Manager is a full-time, hybrid role based in Lexington, SC, with some flexibility for work-from-home tasks. This role supports the Operations Manager in coordinating daily moving schedules, assigning crews, and ensuring timely job completion. Responsibilities include monitoring job quality, handling customer communications, resolving on-site issues, and maintaining a high standard of service. The Assistant Operations Manager helps manage staffing needs, participates in training team members, and supports inventory and equipment tracking. This role also works on process improvement, basic reporting, and collaboration with leadership to maintain a consistent, positive customer ex

experience.

Role Description

The Assistant Operations Manager is a full-time, hybrid role based in Lexington, SC, with some flexibility for work-from-home tasks. This role supports the Operations Manager in coordinating daily moving schedules, assigning crews, and ensuring timely job completion. Responsibilities include monitoring job quality, handling customer communications, resolving on-site issues, and maintaining a high standard of service. The Assistant Operations Manager helps manage staffing needs, participates in training team members, and supports inventory and equipment tracking. This role also works on process improvement, basic reporting, and collaboration with leadership to maintain a consistent, positive customer ex

experience.

Qualifications

• Operations and logistics skills, including scheduling, crew coordination, and workflow management.
• Customer service and communication skills to handle inquiries, resolve concerns, and maintain positive relationships.
• Team leadership and coaching abilities to support staff performance, training, and morale.
• Basic administrative and organizational skills, such as documentation, reporting, and time management.
• Problem-solving and decision-making skills to address on-site issues and operational challenges.
• Comfort working in a hybrid environment, with the ability to be on-site in Lexington, SC.
• Previous experience in operations, moving services, logistics, or related home services is beneficial.
• Ability to lift and move items as needed to support crews, and a valid driver’s license with a reliable driving record is preferred.
• Desire to directly contribute to the growth of the business.