General Manager

Pink Zebra Moving; Lexington (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Pink Zebra Moving is seeking a General Manager to lead daily operations from our Lexington, SC location. This on-site role requires building strategy, managing staff and schedules, and driving exceptional customer experiences while ensuring financial performance across SC territories.

You will hire, train, and coach teams, monitor safety and quality, and optimize processes for efficiency. Collaborating with leadership on local marketing and outreach will grow brand presence and business volume.

Qualifications

• Operational leadership skills, including team management, scheduling, and performance oversight.
• Customer service and relationship management skills, with the ability to handle escalations and maintain a positive client experience.
• Basic financial and business management skills, such as budgeting, cost control, and KPI tracking.
• Strong organizational and problem-solving skills to prioritize tasks, manage multiple deliverables, and build repeatable systems.
• Strong communication skills, both verbal and written, for coordinating with team members, customers, and vendors.
• Experience in moving, logistics, home services, or related industries is preferred, but not required.
• Ability to work on-site, including occasional extended hours and physical presence during peak periods.
• High school diploma or equivalent required; post-secondary education in business, operations, or a related field is a plus

Responsibilities

• Lead strategy and oversee daily operations and ensuring outstanding customer experience and profitability across multiple South Carolina territories.
• Hire, train, and coach team members; monitor safety, quality, and performance metrics.
• Coordinate jobs, manage staff schedules, and optimize processes to drive efficiency and growth.
• Collaborate with leadership on local marketing initiatives and community outreach to grow brand awareness and business volume.

Skills

Operational leadership

Customer service

Budgeting

KPI tracking

Communication

Problem solving

Scheduling

Education

High school diploma

Business/Operations degree preferred

Job description

Company Description

Pink Zebra Moving is a fast-growing local moving company that focuses on creating a positive, memorable customer experience. Backed by a proven leader in the home service franchising space, the company is redefining traditional moving services through thoughtful touches and exceptional service standards. From complimentary meals delivered the night before a move to surprise gifts after a successful move, Pink Zebra Moving aims to make moving enjoyable rather than stressful. Team members are encouraged to bring energy, reliability, and professionalism to every interaction, helping uphold the brand as the “World’s First HAPPY Moving Company.”

Role Description

The General Manager is a full-time, on-site leadership role based in Lexington, SC, responsible for building strategy and overseeing daily operations and ensuring outstanding customer experience and business financial performance across multiple South Carolina territories. The role includes managing staff schedules, supervising crews, and coordinating jobs to meet performance, safety, and quality standards. The General Manager will help establish and monitor key metrics, manage budgets, and optimize operational processes to drive efficiency and profitability. This position also involves hiring, training, and coaching team members, maintaining compliance with company policies, and resolving customer issues in a timely, professional manner. The General Manager will collaborate with leadership on local marketing initiatives and community outreach to grow brand awareness and busines

s volume.

Qualifications

• Operational leadership skills, including team management, scheduling, and performance oversight.
• Customer service and relationship management skills, with the ability to handle escalations and maintain a positive client experience.
• Basic financial and business management skills, such as budgeting, cost control, and KPI tracking.
• Strong organizational and problem-solving skills to prioritize tasks, manage multiple deliverables, and build repeatable systems.
• Strong communication skills, both verbal and written, for coordinating with team members, customers, and vendors.
• Experience in moving, logistics, home services, or related industries is preferred, but not required.
• Ability to work on-site, including occasional extended hours and physical presence during peak periods.
• High school diploma or equivalent required; post-secondary education in business, operations, or a related field is a plus