Operations Manager

Mesa; Grand Junction (CO); On-site; USD 70,000 - 105,000; Full time

Job summary

Mesa in Grand Junction, CO is seeking an experienced Operations Manager to oversee daily operations across residential moves, commercial relocations, and logistics services. You will drive operational excellence, lead a diverse team, ensure safety and DOT compliance, optimize staffing and dispatch, and partner with Sales and HR to scale services for growth and profitability.

This role requires strong financial oversight, KPI tracking, and a commitment to customer satisfaction, quality service,

Qualifications

• 5+ years of ops management in moving/logistics.
• Proven leadership and team management.
• Knowledge of residential/commercial moving operations.
• Experience with scheduling, dispatch, and workforce logistics.
• Understanding of DOT and safety compliance.
• Strong problem-solving and decision-making skills.

Responsibilities

• Oversee daily operations across residential, commercial, and logistics services.
• Staff, schedule, and ensure efficient job execution.
• Monitor dispatch, routing, and crew assignments to boost productivity.
• Oversee warehouse, inventory control, and equipment management.
• Lead and develop operations staff; manage performance.
• Collaborate with Sales and HR to align growth initiatives.
• Ensure safety, compliance, and incident reporting.

Skills

Operations management

Leadership

Scheduling & dispatch

Workforce logistics

DOT compliance

Problem solving

Education

Bachelor's degree

Tools

HubSpot

Movers Suite

Job description

Position Summary

The Operations Manager is responsible for overseeing daily operations across residential, commercial, and logistics services to ensure efficient, safe, and high-quality service delivery. This role drives operational excellence, workforce performance, customer satisfaction, and profitability while aligning with company values and growth objectives.

Key Responsibilities

Operations Oversight

• Manage day-to-day operations for:
  • Residential moves (local & long-distance)
  • Commercial/office relocations
  • Logistics, storage, and distribution services
• Ensure all jobs are staffed, scheduled, and executed efficiently
• Monitor dispatch, routing, and crew assignments to optimize productivity
• Oversee warehouse and storage operations, including inventory control

Team Leadership & Development

• Lead, coach, and develop operations staff including supervisors, drivers, movers, and warehouse personnel
• Conduct performance management, training, and disciplinary actions as needed
• Partner with HR on hiring, onboarding, and retention strategies
• Foster a culture of safety, accountability, and customer service excellence

Customer Experience

• Ensure high-quality service delivery and positive customer interactions
• Resolve escalated customer concerns and service issues
• Partner with sales and customer service teams to ensure seamless execution from booking to completion

Financial & Operational Performance

• Manage labor, equipment, and operational costs to meet budget targets
• Monitor key metrics (KPIs):
  • On-time performance
  • Claims/damage ratios
  • Labor efficiency
  • Revenue per move/job
• Identify and implement process improvements to increase efficiency and profitability

Safety & Compliance

• Ensure compliance with DOT, OSHA, and all local/state/federal regulations
• Maintain safety programs, training, and incident reporting
• Oversee vehicle safety, maintenance coordination, and driver compliance

Logistics & Equipment Management

• Manage fleet utilization and maintenance coordination
• Ensure proper use and availability of moving equipment, materials, and supplies
• Oversee warehouse operations including receiving, storage, and shipment tracking

Cross-Functional Collaboration

• Partner with Sales, Customer Experience, Payroll, and HR teams to ensure alignment
• Support business growth initiatives, new service offerings, and operational scaling
• Participate in leadership meetings and strategic planning

Qualifications

Required

• 5+ years of operations management experience (moving, logistics, transportation, or related industry preferred)
• Strong leadership and team management experience
• Knowledge of residential and commercial moving operations
• Experience managing scheduling, dispatch, and workforce logistics
• Understanding of DOT and safety compliance requirements
• Strong problem-solving and decision-making skills

Preferred

• Experience in multi-site or multi-state operations
• Background in warehouse/logistics/distribution management
• Familiarity with CRM/dispatch systems (e.g., HubSpot, Movers Suite, or similar)
• Bachelor’s degree in Business, Logistics, or related field (or equivalent experience)

Key Competencies

• Leadership & accountability
• Operational efficiency & execution
• Customer focus
• Strategic thinking
• Communication & collaboration
• Adaptability in fast-paced environments

Working Conditions

• Combination of office, warehouse, and field environments
• May require early mornings, evenings, weekends, and on-call support
• Occasional travel between locations