Assistant Operations Manager

First Student; Cincinnati (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead transportation services. This role involves managing customer relations, onboarding new clients, and ensuring compliance with regulations. You will oversee daily operations, maintain relationships with transportation providers, and implement new legislation affecting student transportation. The ideal candidate will possess strong leadership skills and a keen understanding of operational efficiency. Join this innovative firm to make a significant impact in the community and enhance the quality of transportation services for students and families.

Qualifications

• Extensive knowledge of policies and procedures in transportation.
• Capable of leading teams and making personnel decisions.

Responsibilities

• Assist in onboarding transportation partners and managing daily trips.
• Identify new business opportunities and collaborate on proposals.
• Oversee account operations to ensure efficiency and customer satisfaction.

Skills

Customer Relations Management

Business Development

Team Leadership

Operational Efficiency

Regulatory Compliance

Education

Bachelor's Degree or Equivalent Experience

Tools

Technical Reporting Tools

Job description

Major Responsibilities

• Assist in onboarding transportation partners, managing daily trips, and supporting parents and districts in addressing their needs.
• Manage daily customer relations, including operations, new client onboarding, retention, and development.
• Identify and pursue new business opportunities with existing and potential clients. Collaborate with internal teams on proposals and negotiations.
• Procure and manage staff equipment such as driver/staff badges, business cards, and other necessary items for trips.
• Monitor new legislation affecting alternative student transportation and assist the team in implementing these changes.
• Assist in establishing and maintaining ongoing relationships with local and national transportation providers.
• During the school year startup, communicate and negotiate proposed routes with local service providers.
• Oversee account operations to ensure efficiency and that customer service meets client expectations.
• Supervise vehicle maintenance, compliance, and manage a large pool of drivers and transportation partners.
• Collaborate with internal departments to develop reports and programs that improve service quality, reduce costs, and enhance productivity.
• Maintain a safe environment for passengers, contractors, and the public by adhering to regulatory and client policies.
• Follow all company policies and procedures while delivering excellent customer service.
• Apply industry skills to support and expand daily transportation operations.
• Learn and utilize technical tools to generate reports, SOPs, and help establish standard practices within FirstAlt.
• Perform other duties as assigned by management, which may include modifications to responsibilities.

Minimum Education or Certifications Required

• Extensive knowledge of policies, procedures, and practices in the field. Capable of performing complex tasks, leading teams, and making personnel decisions. Typically requires a bachelor's degree or equivalent experience.