FirstAlt Operations Assistant Manager

Nilesschools; Cincinnati (OH); On-site; USD 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team, focusing on enhancing customer relations and managing operations in student transportation. This role involves onboarding transportation partners, pursuing new business opportunities, and ensuring compliance with safety standards. The ideal candidate will possess strong leadership skills and a comprehensive understanding of industry policies. Join a dynamic team committed to delivering exceptional service and safety for millions of students every day. This is a fantastic opportunity to make a significant impact in a supportive and innovative environment.

Qualifications

• Knowledge of transportation policies and procedures.
• Ability to lead teams and make personnel decisions.

Responsibilities

• Manage daily customer relations and new client onboarding.
• Identify new business opportunities and collaborate on proposals.
• Oversee account operations to ensure high service standards.

Skills

Customer Relations Management

Business Development

Operations Management

Legislation Monitoring

Technical Reporting Skills

Education

Bachelor's Degree or Equivalent Experience

Job description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology in the transportation industry.

Major Responsibilities

1. Assist in working with and onboarding transportation partners, managing daily trips, and supporting parents and districts to meet their needs.
2. Manage daily customer relations, including operations, new client onboarding, retention, and development.
3. Identify and pursue new business opportunities with current and potential clients. Collaborate with internal teams on proposals and negotiations.
4. Manage staff equipment and items necessary for trips, such as driver/staff badges and business cards.
5. Monitor new legislation affecting student transportation and assist the team with implementation.
6. Find, onboard, and develop relationships with local and national transportation providers.
7. During school year startup, communicate and negotiate proposed routes with local service providers.
8. Oversee account operations to ensure efficiency and maintain high customer service standards.
9. Supervise vehicle maintenance, compliance, and manage a large pool of drivers and transportation partners.
10. Collaborate with internal departments to generate reports and implement programs to enhance service quality, reduce costs, and boost productivity.
11. Ensure a safe environment for passengers, contractors, and the public by adhering to policies and procedures.
12. Follow all First Student policies and procedures while delivering excellent customer service.
13. Apply industry skills to support and grow daily transportation operations.
14. Learn and utilize technical skills for reporting, SOP creation, and standard practice development within FirstAlt.
15. Perform other duties as assigned by management, which may include modifications or changes as needed.

Minimum Education or Certifications Required

• Comprehensive knowledge of policies, procedures, and practices in the field. Ability to perform complex tasks, lead others, and make personnel decisions. Typically requires a bachelor's degree or equivalent experience.

In Washington, all technician and driving positions involving the operation of company vehicles are considered safety-sensitive and subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to a drug-free workplace and will consider qualified applicants with criminal histories in accordance with applicable fair chance laws. For more information, see Fair Chance Ordinance Poster.