Assistant Office Manager: Customer Care & Showroom Lead

Closet Factory Inc; Alcoa (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

Closet Factory Knoxville is seeking an Assistant Office Manager to be the main contact for clients, handling inquiries promptly and professionally. You will support the Office Manager to ensure all requests are processed in a timely manner.

Responsibilities include greeting customers by phone, email, and in person, scheduling appointments in the CRM, maintaining product knowledge, documenting interactions, and keeping the showroom orderly. Some payroll backup duties may be required.

Qualifications

• Strong verbal and written communication with customers and internal teams.
• Customer-focused approach with patience and composure under pressure.
• Ability to identify issues and provide practical solutions.
• Attention to detail and ability to juggle multiple tasks.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person interactions; collaborate with the Office Manager on timely resolutions.
• Assist customers in scheduling appointments for consultations and follow-ups in the CRM system.
• Develop a solid understanding of Closet Factory's products and services to handle inquiries accurately.
• Maintain organized records of customer interactions, transactions, and inquiries in the CRM system.
• Keep showroom tidy and well-stocked.

Skills

Excellent communication

Customer-centric attitude

Problem solving

Organizational skills

Team player

Tech savvy

Payroll experience

Education

High school diploma

Some college or customer service training

Tools

CRM/Salesforce

Job description

Closet Factory Knoxville is seeking an Assistant Office Manager to be the main contact for clients, handling inquiries promptly and professionally. You will support the Office Manager to ensure all requests are processed in a timely manner.

Responsibilities include greeting customers by phone, email, and in person, scheduling appointments in the CRM, maintaining product knowledge, documenting interactions, and keeping the showroom orderly. Some payroll backup duties may be required.