Assistant Office Manager

Merry Maids Limited Partnership; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in home cleaning services is seeking a dynamic individual to manage operations in Staten Island. This full-time role involves leading a service team, enhancing customer satisfaction, and driving sales growth. The ideal candidate will possess 2-4 years of management experience, strong organizational skills, and a passion for delivering exceptional service. Join a supportive team that values work-life balance and offers opportunities for career advancement. If you're ready to make a positive impact and help create brighter days for clients, this is the opportunity for you.

Benefits

Flexible Schedule

Paid Training

Weekly Pay

Use of Company Car or Paid Mileage

Qualifications

• 2-4 years of management experience in a fast-paced environment.
• Ability to communicate in Spanish with employees.

Responsibilities

• Manage service team and ensure customer growth through retention.
• Participate in recruitment, hiring, and training of staff.

Skills

Management Experience

Sales Management

Organization

Time Management

Communication Skills

Analytical Skills

Public Speaking

Coaching

Detail Orientation

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Microsoft Office

Job description

A national home cleaning company is currently looking for an outgoing, personable individual to help manage our house cleaning services in Staten Island. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years of management experience to help lead and manage associates at an operation with a basic to moderate level of activity and complexity that includes service associates and/or sale associates. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by directing and motivating staff to increase customer base and retention metrics to ensure top-line growth.

Overall Responsibilities:

1. Manage service team. Reinforce service standards by conducting quality control training and inspections; directs the service department to ensure customer growth through retention increases.
2. Direct involvement with day-to-day sales activities within the company to ensure top-line growth.
3. Ensures revenue and profit plans are achieved. Drive Plan revenue and profits. Drive Sales and Service Excellence.
4. Implement company programs, initiatives, and current operational guidelines.
5. Participate in recruitment, interviewing, hiring and training staff in English and Spanish.
6. Operate within company policies and procedures; create an environment that motivates associates to be successful.
7. Monitor regulatory compliance with state and federal agencies.
8. Direct marketing placement and effective results.

Experience Requirements:

• 2-4 years managing associates in a fast-paced environment preferred.
• Some experience in sales management. Preferred fields; Hospitality and Service Industry.

Knowledge, Skills, and Abilities:

• Experience managing and leading assigned projects and associates.
• Organization and time management.
• Written and verbal communications, including public speaking.
• Group presentations and meeting management.
• Provide clear and concise feedback, performance management and coaching.
• Attention to detail and analytical skills.
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to communicate in Spanish with Spanish speaking employees.

Compensation is a base salary plus bonus. A great work environment with people who care. An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability.

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals– including becoming a team captain, trainer, quality assurance supervisor or manager.

We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.

Ready to create brighter days for you and our customers?

Apply today!

This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

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Live the Merry Maids Life

In addition to a flexible work schedule, being a Merry Maids team member has many benefits:

* Varies by location.

Weekly pay*

Paid training

Use of company car or paid mileage for personal vehicle*