Assistant Box Office Manager

The Depot Theatre; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading theatre in New York is seeking an Assistant Box Office Manager to enhance patron experiences by providing ticketing services and superior customer support. The role involves operating ticketing software, assisting with box office operations, and ensuring a smooth experience for patrons. Ideal candidates will possess strong organizational and communication skills, with a preference for those with customer service experience. This full-time position requires flexibility to work evenings and weekends.

Qualifications

• Experience in customer service environment is preferable.
• Must be computer literate and able to learn new software.

Responsibilities

• Operate Audienceview ticketing software and sell tickets.
• Provide superior customer service in person and via phone.
• Assist with filing, data entry, and financial reconciliation.

Skills

Customer Service

Organizational Skills

Cash Handling

Communication

Computer Literacy

Tools

Audienceview

Job description

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Overview: The primary responsibility of this position is to provide patrons with a positive experience at The Depot Theatre. This experience is created by aiding patrons with accurate performance information and assisting them in purchasing and picking up tickets to performances. This position is expected to work cohesively with all employees of The Depot Theatre.

Responsibilities:

• Learn to operate Audienceview ticketing software: sell tickets, season passes, and gift certificates to patrons, reserve seats, exchange tickets (update reservations), process donations, etc.
• Assist with raffle and concessions as needed
• Provide superior customer service in person, via phone, email, and mail
• Use copier when needed: print playbills, make copies, scan, etc.
• Filing, data entry, daily financial reconciliation reports, and other office tasks
• Act as a point of reference for all inquiries concerning the activities of the Depot Theatre, including: performances and any other events or programs
• Act as a point of reference for Amtrak passengers awaiting train
• Be an effective and flexible member of the Box Office team and be available for work during afternoons, evenings, and weekends; on performance days box office staff must stay through a show’s intermission to process all daily earnings and complete reporting
• Assist with miscellaneous box office projects as directed

Qualifications/Skills:

• Capability of communicating positively with patrons to establish their needs efficiently and courteously; must also be comfortable asking patrons for donations and marketing information
• Handle cash responsibly and accurately
• Ability to work in a fast paced environment
• Must be well organized and able to handle multiple tasks simultaneously
• Experience in customer service environment is preferable
• Must be computer literate and be able to learn new software (ticketing system)
• Able to work independently

SUBMIT RESUME [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Performing Arts

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