Assistant Office Manager

Riccobene Associates Family Dentistry; Cary (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Cary, NC seeks an Office Manager Administrative Assistant to provide administrative and clerical support to the office manager and help ensure daily operations run smoothly.

You will coordinate scheduling, patient flow, billing inquiries, insurance verification, and front desk communications, while assisting with Tx plan documentation, deposits, and office supply ordering.

Qualifications

• Strong communication skills are required.
• Ability to influence without direct authority.
• Outstanding organization and time management skills.
• Outgoing, approachable personality with high customer service focus.

Responsibilities

• Monitor schedule and patient flow.
• Assist with room turnover and instrument sterilization.
• Address minor patient complaints and coordinate hygiene exams.
• Support front desk with SD, billing questions and insurance verification.
• Provide training and direction to front desk personnel on closing, plans and finance options.
• Balance and close out front desk daily.
• Manage office supplies and review invoices for approval.

Skills

Strong communication

Influence without authority

Organization & time management

Outgoing, approachable personality

Customer service

Prioritization

Independent thinking

Teamwork

Train others

Self-directed

Handle difficult situations

Job description

The primary role of the Office Manager Administrative Assistant is to provide administrative/clerical support to the office manager. He/she will provide daily support where necessary to ensure business operations are running smoothly. This will better allow the Office Manager to dedicate necessary time and attention to the strategic operational objectives for the location. This role will not have direct reports; however, strong influential skills are required to manage tasks with support of their co-workers.

KEY COMPETENCIES

• Monitor schedule (Patient flow, correct apt. times, seat patients)
• Periodic assistance for room turnover & instrument sterilization
• Address minor patient complaints
• Coordinate hygiene exams to assist doctors completing these in a timely manner
• Ensure communication with patients and FD (front desk) when running behind schedule to mitigate patient dissatisfaction.
• Support clinical staff with creating, editing, and proper use of Tx plan in SD
• Support clinical staff with insurance and account balance/billing questions
• Support staff with pricing questions
  • For example $99 specials, pan at $50, implant special, etc
• Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's)
• Provide training and direction to FD personnel on SD, closing, check-out, Finance plans, etc
• Oversee proper balancing and close out of FD daily
• Liaise with Kevin for minor computer issues - use IT Procedure manual
• Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approval
• Bank deposits or running necessary errands per direction of OM
• Manage mail checks - review for accuracy & scan for collection person to post.
• Assist with posting of mail checks per OM discretion

Qualifications

To successfully perform the job responsibilities for the position of Office Manager Administrative Assistant, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Requirements

• Strong communication skills
• Ability to influence without having direct authority
• Outstanding organization & time management skills
• Outgoing, approachable personality
• High level of customer service
• Ability to manage priorities
• Ability to elevate issues to Office Manager immediately when needing assistance
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities
• Ability to be self-directed
• Ability to train others
• Ability to manage difficult situations
• Experience working in a fast-paced environment
• Experience in front desk (dental)
• Has excellent telephone techniques and can communicate clearly with patients, customers, clients, and team members in person and on phone conversations

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance