Dental Office Manager

Affordable Care, LLC; Gastonia (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Affordable Care, LLC is seeking an Office Manager to oversee daily operations of a dental office, supporting the doctor and staff in Gastonia, NC to deliver excellent patient care.

Responsibilities include supervising the on-site lab, managing scheduling and patient flow, ensuring OSHA/HIPAA compliance, and helping patients understand insurance and financing options. Strong leadership and communication are essential to motivate the team and meet daily goals.

Qualifications

• 1 to 3 years supervisory experience.
• Strong interpersonal, leadership, and verbal/written communication skills.
• Familiarity with dental office procedures and terminology.
• Strong computer skills and ability to learn new programs.
• Strong marketing background and goal-oriented mindset.
• Experience with treatment planning and case acceptance preferred.

Responsibilities

• Oversee daily dental office operations and support the doctor and staff.
• Supervise the on-site laboratory quality, production, and maintenance.
• Manage front and back-office tasks including scheduling and patient flow.
• Ensure OSHA and HIPAA compliance and maintain patient charts.
• Develop the dental team and manage schedules to meet goals.
• Motivate staff to improve the dental practice and revenue.
• Educate patients on insurance benefits and affordable financing options.
• Resolve patient complaints professionally and proactively.

Skills

Interpersonal leadership

Supervisory experience

Communication skills

Dental office knowledge

Computer skills

Marketing background

Entrepreneurial mindset

Treatment planning awareness

Job description

Posted Wednesday, July 22, 2026 at 4:00 AM

JOB PURPOSE:

The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care.

GENERAL DUTIES & RESPONSIBILITIES:

• Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
• Supervise the on-site laboratory which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanliness.
• Supervise the office team which includes, but is not limited to, scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patent charts and other legal requirements (e.g., OSHA and HIPAA mandates).
• Responsible for dental team development, building positive relationships with the dentist and dental team members, and managing schedules to meet daily dentistry goals.
• Motivate office team members and proactively seek ways to improve the dental practice.
• Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
• Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
• Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing.
• Resolve patient complaints in a professional and caring manner.
• Other duties as assigned.

EDUCATION RECUIRMENTS:

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Strong interpersonal, leadership, management, and relationship-building skills
• 1 to 3 years of supervisory experience
• Superior written and verbal communication skills
• Familiarity with dental office procedures and terminology is helpful
• Strong computer skills and the ability to learn new programs
• Strong marketing background
• Competitive spirit with an entrepreneurial mindset to exceed goals
• Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred