Assistant Office Coordinator

SeaWorld Parks & Entertainment; Williamsburg (VA); On-site; USD 17,900 - 25,494; Full time

Benefits offered by this job

Free park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Busch Gardens in Williamsburg, VA is seeking a Food & Beverage Assistant Office Coordinator to deliver top guest service and support culinary leadership through scheduling, onboarding, and documentation.

You will handle training records, assist with team member education on food safety, coordinate vendor issues, and help maintain standard operating procedures while ensuring accurate communications with visitors and staff.

Qualifications

• High school diploma or equivalent preferred.
• Computer experience with Microsoft Office.
• Excellent communication and interpersonal communication skills.
• Strong organizational and time management abilities.
• Weekend/evening/holiday availability.
• Pass ServSafe exam before starting.
• Able to pass Alcohol training.
• Strong written/verbal communication skills.
• Able to frequently lift up to 50 pounds.
• Able to stand or sit for prolonged periods.
• Ability to work indoors or outdoors in varying weather.

Responsibilities

• Verify availability, review time off requests, track and audit training and team members.
• Assist with Team Member Training classes.
• Conduct classroom education experiences on food safety, team safety, guest service and park knowledge.
• Update Team Hire/Team Manage weekly to keep information current.
• Maintain Standard Operating Procedures for scheduling and workforce management.
• Greet and direct visitors, team members and vendors via front desk, phone and email.
• Prepare and maintain documentation of workforce, attendance and status changes.
• Assist in onboarding and documentation for workforce.
• Assist in preparing reports and correspondence for culinary leadership.
• Report and follow up on vendor maintenance issues.
• Record and communicate employee health concerns to first aid and leadership to ensure compliance.
• Maintain office supplies and reorder as needed.
• Other duties as assigned.

Skills

Communication skills

Interpersonal communication

Time management

Organizational skills

Customer service experience

Education

High school diploma

Tools

Microsoft Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What You Get To Do

As the Food & Beverage Assistant Office Coordinator you’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also:

• Verify availability, review time off request, track and record training documents, and audit Team Members and training.
• Assist with Team Member Training classes.
• Conduct classroom education experiences focused on food safety, team member safety, guest service and general park knowledge
• Update Team Hire/Team Manage weekly to ensure information is up to date.
• Maintain Standard Operating Procedures when scheduling and working with Team Members.
• Greet, receive and direct all visitors, team members and vendors via front desk, telephone and emails communications
• Prepare, maintain and ensure proper documentation of workforce to include attendance and changes to employment status
• Serve as assistant to office coordinator for documentation, scheduling and on-boarding process for workforce
• Assist in preparing reports, correspondence in support of culinary leadership team
• Report, document, schedule and follow up on all vendor related maintenance issues
• Record and communicate employee health concerns to first aid and leadership to ensure compliance with VDH
• Maintain office supply inventory and order materials as needed.
• Other duties as assigned

What It Takes To Succeed

• High School Diploma or equivalent preferred
• Computer experience and Microsoft Office skills
• Excellent communication and intrapersonal communication skills.
• Strong organizational skills, time management skills, and ability to prioritize
• One season Busch Gardens or Water Country USA experience preferred
• Must have open availability including being able to work weekends, evenings, and some holidays
• Successfully pass ServSafe exam prior to starting
• Able to pass Alcohol training
• Strong written/verbal communication skills
• Able to frequently lift/move up to 50 pounds with or without accommodation
• Able stand and/or sit for prolonged periods of time
• Able to handle multiple tasks and work in a fast paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)

Compensation: 15.75 USD

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.