Scheduling Manager

Transdev North America, Inc.; Phoenix (AZ); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Vacation: minimum 2 weeks

Sick days: 5 days

Holidays: 12 days (8 standard, 4 float

Medical, Dental and Vision

Life insurance

401(k) retirement plan

Job summary

Transdev North America, Inc. in Phoenix, AZ seeks a Scheduling Manager responsible for leading the Scheduling department, supporting Schedulers and Trip Editors, creating schedules, ensuring coverage, monitoring performance, and ensuring efficient scheduling of paratransit trips.

The role also focuses on implementing and maintaining a customer subscription process, coordinating with agency partners, analyzing operator run cuts, and driving on-time performance through scheduling improvements.

Qualifications

• Bachelor’s degree in Transportation Planning, Management, or a related field; or equivalent experience.
• Minimum five years of transportation scheduling experience with supervisory exposure.
• Strong knowledge of run-time methods and route scheduling techniques.

Responsibilities

• Analyze reports and system data to improve service delivery and decision making.
• Provide scheduling data to develop and maintain operator shift schedules for each bid.
• Develop performance standards and implement scheduling improvements.
• Adjust daily schedules to support on-time performance and productivity goals.
• Prepare and distribute scheduling reports and conduct ad hoc analyses.
• Coordinate with subcontracted providers on daily schedules and performance.
• Oversee scheduling team operations and conduct performance reviews.
• Review templates and subscription services for accuracy and efficiency.

Skills

Scheduling efficiency

Data analysis

Supervisory experience

Transit operations

Excel / databases

Education

Bachelor’s degree in Transportation Planning/Management

Tools

Trapeze scheduling

Microsoft Excel

Scheduling software

Job description

Transdev in Phoenix, Arizona is seeking an Scheduling Manager. This position is responsible for the management of the Scheduling department. Primary responsibilities are to support the Schedulers and Trip Editors, including but not limited to, creating schedules, ensuring proper coverage, monitoring of performance and ensuring the accurate/efficient scheduling of paratransit trips. Additional work shall focus on implementing and maintaining an efficient and effective Customer Subscription process. Will coordinate with agency partners and maintain agency provider information. Responsible for creating and analyzing Operator run cuts to provide efficient and effective service.

Transdev Is Proud To Offer

Competitive compensation package of $64,000 minimum - Maximum $80,000

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Medical, Dental and Vision
• Life insurance, Short-term disability, Voluntary long-term disability.
• 401(k) retirement plan

Key Responsibilities

• Analyze reports, performance indicators, and system data to support informed decision-making and improve service delivery.
• Provide scheduling data and system information to support the development and maintenance of current and new operator shift schedules for each system shift bid.
• Develop and evaluate performance standards to measure scheduling efficiency and compliance with service requirements. Recommend procedural improvements and prepare work schedules, training materials, and procedural manuals as needed.
• Recommend and implement daily schedule adjustments to support on-time performance, service reliability, and productivity goals.
• Prepare and distribute scheduling reports, including scheduled hours and miles, system statistics, route lists, bus counts, and resource changes. Distribute reports electronically and in print as needed.
• Conduct ad hoc reporting and analytical projects, including gathering and summarizing scheduling data, evaluating schedules and scheduling methods, researching best practices, testing parameter and rule changes, and analyzing the costs associated with service and run-cut changes.
• Coordinate with subcontracted service providers regarding daily schedules, productivity, and on-time performance.
• Oversee daily scheduling team operations, provide work direction, and conduct employee performance reviews.
• Review template schedules and subscription ride services to ensure accuracy, efficiency, and alignment with service requirements.
• Perform other related duties as assigned.

Qualifications

• Preferred: Bachelor’s degree in Transportation Planning, Management, or a related field, with a minimum of five years of transportation scheduling experience, including supervisory experience in a planning or scheduling environment. An equivalent combination of education and experience may be considered.
• Preferred: Working knowledge of Trapeze scheduling software, Microsoft Office applications (particularly Excel), and other scheduling, planning, or dispatching software.
• Strong understanding of run-time methodology and route scheduling techniques.
• Strong attention to detail and computer proficiency, including experience working with databases, word-processing applications, and spreadsheets.
• Ability to work within time constraints, manage competing priorities, and handle multiple tasks simultaneously.
• Ability to learn and apply Transdev’s operating rules, procedures, routes, schedules, and fare structure.
• Basic mathematical skills.
• Excellent proofreading, research, communication, organization, and interpersonal skills.
• Transit operations experience required.
• Ability to successfully pass a criminal background check and any required FTA drug testing.

Physical Requirements

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-10% of the job is performed outside, work alone and/or remote locations.
• Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Drug-free workplace

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.