Assistant Membership Director

The Fitness Equation; Ashburn, Northern (VA, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free gym membership

Education assistance up to $500/year

Job summary

The Fitness Equation is seeking an Assistant Membership Director to support the Membership Director in leading the membership team and driving membership sales programs at our Ashburn club. The role emphasizes building a high‑performing team and achieving monthly targets.

You will oversee sales appointments, develop relationships within the local community, and manage member renewals and add-on packages, while contributing to forecasts and metrics to guide strategy.

Qualifications

• 2+ years sales and account management experience; fitness industry preferred.
• Must learn and utilize The Fitness Equation's consultative sales process.
• Passion for fitness and working with people.
• Must be well-organized and able to maintain accurate notes.
• Self-starter with a strong work ethic.

Responsibilities

• Building, leading, and developing a team of Fitness Consultants to hit monthly goals.
• Overseeing appointments with members and events to ensure success.
• Developing business relationships through prospecting in personal network, members, community and leads.
• Setting appointments to present membership offerings with a focus on relationship building and helping customers achieve fitness goals.
• Obtaining signed agreements from new members to meet/exceed quotas.
• Maintaining all prospect information in database to 100% accuracy.
• Providing customer satisfaction and retention support to maintain existing client relationships.
• Providing management with accurate forecast, funnel and sales metrics.
• Upselling existing customers with add-on memberships and POS packages (FitEQ and SuperKidz).
• Attending weekly meetings, trainings and coaching sessions with supervisors/senior management.

Skills

Team leadership

Relationship building

Sales

Customer service

Organization

Self-starter

Prospecting

Education

High School diploma

Associate or Bachelor degree in fitness, business, customer service, or related field

Tools

CRM/database

Job description

The Fitness Equation is looking for a professional, performance-driven Assistant Membership Director that assists the Membership Director with managing the membership team and membership sales programs.

Responsibilities

• Building, leading, and developing a team of skilled, successful Fitness Consultants (membership staff) in order to hit monthly goals set by executive management.
• Overseeing and participating in Fitness Consultant appointments with members and membership related events to ensure the highest level of success.
• Developing business relationships through prospecting in your personal network, TFE members, community surrounding the club, businesses and organizations and through leads provided by company.
• Setting appointments to present membership offerings with a strong emphasis on relationship building and helping the customer achieve their fitness goals.
• Obtaining signed agreements from new members in effort to meet and/or exceed all quotas.
• Managing and maintaining all prospect information in database to 100% accuracy
• Providing customer satisfaction and retention support as needed to maintain existing client relationships.
• Providing management with accurate forecast, funnel and all additional required activity/sales metrics.
• Up-selling existing customer base with add-on memberships and POS promotional packages such as FitEQ and SuperKidz training programs.
• Attending weekly meetings, trainings and coaching sessions with direct supervisors and/or senior management.

Qualifications

• High School diploma minimum; Associate or Bachelor degree in fitness, business, customer service, or related field preferred.
• 2+ years previous sales and account management experience; previous sales experience in the fitness industry preferred.
• Must learn and utilize The Fitness Equation's consultative sales process.
• Must have a passion for fitness and working with people.
• Must be well-organized and able to maintain accurate notes.
• Must be a self-starter with a strong work ethic.

Benefits & Compensation

• TFE offers competitive compensation, benefits, and a FREE membership with employment.
• TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year.

This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.