Membership Director

The Fitness Equation; Chantilly (VA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free membership

Educational assistance program

Job summary

The Fitness Equation is seeking a Membership Director to lead a team of Fitness Consultants, drive monthly targets, and build strong relationships with members. You will present memberships, close agreements, and manage CRM data with precision.

You will prospect, nurture connections, and participate in events to maximize retention and revenue. A customer-focused mindset, sales discipline, and strong organization are essential for success at this fast-growing club.

Qualifications

• Requires 2+ years in sales and account management; fitness industry experience preferred.
• Must learn and apply The Fitness Equation’s consultative sales process.
• Strong passion for fitness, people, and keeping organized notes.

Responsibilities

• Build, lead, and develop a team of Fitness Consultants to hit monthly goals.
• Oversee appointments and events to ensure success and satisfaction.
• Develop business relationships through prospecting in networks, members, and local organizations.
• Set appointments to present memberships with a focus on relationship building and customer goals.
• Obtain signed membership agreements to meet or exceed quotas.
• Maintain all prospect information in the database with 100% accuracy.
• Provide retention support and forecast/metrics to management.
• Upsell add-on memberships and training programs.
• Attend weekly trainings and coaching sessions.

Skills

Sales experience

Account management

Relationship building

Education

High School diploma

Associate degree

Bachelor degree

Job description

The Fitness Equation is looking for a professional, performance-driven Membership Director.

Responsibilities

• Building, leading, and developing a team of skilled, successful Fitness Consultants (membership staff) in order to hit monthly goals set by executive management.
• Overseeing and participating in Fitness Consultant appointments with members and membership related events to ensure the highest level of success.
• Developing business relationships through prospecting in your personal network, TFE members, community surrounding the club, businesses and organizations and through leads provided by company.
• Setting appointments to present membership offerings with a strong emphasis on relationship building and helping the customer achieve their fitness goals.
• Obtaining signed agreements from new members in effort to meet and/or exceed all quotas.
• Managing and maintaining all prospect information in database to 100% accuracy
• Providing customer satisfaction and retention support as needed to maintain existing client relationships.
• Providing management with accurate forecast, funnel and all additional required activity/sales metrics.
• Up-selling existing customer base with add-on memberships and POS promotional packages such as FitEQ and SuperKidz training programs.
• Attending weekly meetings, trainings and coaching sessions with direct supervisors and/or senior management.

Qualifications

• High School diploma minimum; Associate or Bachelor degree in fitness, business, customer service, or related field preferred.
• 2+ years previous sales and account management experience; previous sales experience in the fitness industry preferred.
• Must learn and utilize The Fitness Equation’s consultative sales process.
• Must have a passion for fitness and working with people.
• Must be well-organized and able to maintain accurate notes.
• Must be a self-starter with a strong work ethic.

• TFE offers competitive compensation, benefits, and a FREE membership with employment.
• As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year.

This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.