Assistant Member Service Center Team Manager

Alaska USA Federal Credit Union; Glendale (AZ); On-site; USD 57,000 - 91,000; Full time

Job summary

Ein etabliertes Kreditinstitut sucht einen Assistant Member Service Center Team Manager, der die Aktivitäten des Member Service Centers überwacht und sicherstellt, dass die Mitglieder einen freundlichen und effizienten Service erhalten. Diese Rolle erfordert starke Kommunikations- und Führungsfähigkeiten, um das Team zu coachen und zu motivieren. Die Position bietet ein wettbewerbsfähiges Gehalt, einschließlich eines großzügigen Bonus und umfassender Vorteile wie medizinische, zahnmedizinische und visuelle Versicherungen sowie ein 401(k)-Plan mit Unternehmensbeiträgen. Wenn Sie eine Leidenschaft für Kundenservice und Teamführung haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Kurz- und langfristige Anreize

Umfassende medizinische, zahnmedizinische und visuelle Versicherung

401(k) Plan mit 5% Matching

Mitarbeiterunterstützungsprogramm (EAP)

Lebens- und Invaliditätsversicherung

Tuition Reimbursement

Großzügige Urlaubsprogramme

Qualifications

• Starker Fokus auf Kommunikation und Personalmanagement.
• Fähigkeit, unabhängig zu arbeiten und fundierte Entscheidungen zu treffen.

Responsibilities

• Supervision der Aktivitäten des Member Service Centers.
• Coaching und Motivation der MSC-Mitarbeiter zur Erreichung der Ziele.

Skills

Kommunikationsfähigkeiten

Personalmanagement

Fähigkeit, unabhängig zu arbeiten

Interpersonelle Fähigkeiten

Führungsfähigkeiten

Education

High School Abschluss oder gleichwertig

Job description

Overview

$1,500 Signing Bonus*

*Eligible new hire's first day of employment must be on or between March 17, 2025 - June 16, 2025. Other terms and conditions apply.

Reports to: Varies by location

Functions Supervised: None

Primary Functions: Supervise the activities of the MSC with an emphasis on providing accurate, warm, friendly, and efficient member service. Assist the Member Service Center Team Manager and assume workflow supervision in their absence. Responsible for opening and closing activities independently of management supervision, ensuring compliance with all security and operational procedures.

Duties and Responsibilities:

1. Provide prompt, professional, helpful, knowledgeable, and courteous member service.
2. Coach, lead, and motivate MSC employees; promote participation in recommending products and services. Meet regularly with employees to establish and reinforce department and organizational goals.
3. Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility.
4. Maintain quality and accuracy in fulfilling member requests.
5. Ensure the security, accountability, and control of negotiable items.
6. Coordinate personnel functions with MSC Team Manager, including scheduling, training, performance evaluations, employee morale, and policy compliance.
7. Support helplines dedicated to complex requests and escalated calls.
8. Support staff through training, coaching, leading, and motivating specialists.
9. Perform duties of Senior Member Service Center Specialist.
10. Perform other duties as assigned.

Qualifications

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Strong communication and personnel management skills required. Ability to work independently and exercise sound judgment. Strong interpersonal skills and leadership abilities. Direct experience and/or accelerated training may substitute for tenure.

Tenure: Not Applicable

Compensation

Assistant Member Service Center Team Manager (Category 11)

Salary Range: $57,484 - $90,230 annually. Starting salary depends on experience, qualifications, education, and local wage requirements, within the specified range.

Typically, new hire salaries fall within the minimum to midpoint of the range.

Benefits include:

• Short-term and long-term incentives
• Comprehensive medical, dental, and vision insurance with HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability insurance
• Voluntary cash benefits for accident, hospitalization, and critical illness
• Tuition Reimbursement
• Generous leave programs including Paid Time Off, Sick Leave, and Holidays

Equal Opportunity Employer