Digital Services Supervisor

Pomona College; Claremont (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated Digital Services Supervisor to enhance its digital banking services. In this pivotal role, you will lead a team focused on optimizing operations and delivering exceptional service to members. Your expertise in technology and leadership will drive improvements and foster a collaborative environment. This position offers the flexibility of remote work in select states, competitive pay, and a comprehensive benefits package, ensuring a supportive workplace that values your contributions. If you're passionate about technology and service excellence, this opportunity is tailored for you.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Employee assistance program

Wellness reimbursements

Qualifications

• 3+ years in digital service delivery or business analysis roles.
• 1+ year of leadership experience preferred.

Responsibilities

• Oversee Digital Services Delivery Team operations.
• Ensure effective department management and high-quality service.

Skills

Information Technology concepts

Desktop and mobile application platforms

Microsoft Office 365 applications

Leadership skills

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Windows

Apple Safari

Android

iOS

Chrome

Microsoft Excel

Microsoft Visio

Job description

and the job listing Expires on May 21, 2025

Join our Team as a Digital Services Supervisor!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers !

We are currently looking for a full-time exempt Digital Services Supervisor to join our team! In this role, you will contribute to the effective support, operations, and implementation delivery of SELCO’s digital banking services/ be responsible for the day-to-day Digital Services Delivery Team operations, helping to ensure optimal operations, excellent service, attainment of goals, and adequate training; and will lead and/or participate in department and organizational projects to implement or upgrade functionality.

This position is eligible for remote work in select states for candidates who meet the requirements. The successful candidate will need to be available to work Monday through Friday 8:30am to 5:30pm Pacific Time.

COMPENSATION

Base Salary: The full salary range for the Digital Services Supervisor position is $7,410-$10,984 per month, with new hires generally starting between $8,152-$9,786 per month, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for exempt employees.

Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

BENEFITS

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Essential Functions include (please see the position description for a comprehensive list):

• Partner with department leadership to ensure effective department management, including the following:
  • Provide team member oversight, conduct regular reviews of individual performance, provide appropriate performance feedback and coaching, and initiate employment actions when necessary.
  • Ensure adequate training to accomplish organization objectives and provide high-quality service to internal and external members.
  • Identify staffing needs and recommend staff allocation.
  • Requisition open positions and follow through with staff selection in a timely manner.
• Demonstrate and assist others in providing effective leadership, including:
  • Maintain Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.
  • Ensure adequate, effective, and professional communication.
  • Foster a professional, safe, and productive work environment.
• Act as a resource to resolve difficult situations, complex issues, problems, and complaints.
• Recommend and assist in the development and implementation of process and procedure improvements to enhance the department’s service capabilities and operational efficiencies.

Required Skills and Abilities include (please see the position description for a comprehensive list):

• Ability to firmly understand commonly used concepts, practices and procedures within the Information Technology field.
• Strong skills in various desktop and mobile application platforms and operating systems including Microsoft Windows, Apple Safari, Android, iOS, and Chrome.
• Strong computer and software skills, including Microsoft Office 365 applications, including Excel and Visio.
• Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.

Required Education and Experience

• Bachelor’s degree or equivalent work experience
• At least three (3) years of experience within digital service delivery or business analysis roles and two (2) years of financial institution or financial technology experience; and
• At least one (1) year of leadership experience; and
• Certified Business Analyst Professional (CBAP) certification preferred, but not required; and