Assistant Manager, Venue Operations

Pittsburgh Cultural Trust; Pittsburgh (Allegheny County); On-site; USD 23,000 - 32,000; Part time

Job summary

The Pittsburgh Cultural Trust seeks a part-time Assistant Manager for its small venues (Liberty Magic, Harris Theater, James E Rohr Building, Three Stories). You will assist guests, support traffic flow and information sharing, and help maintain a safe, welcoming environment during shows and events.

Work hours are evenings and weekends, with occasional daytime shifts. The role includes indirect supervision of volunteers, staff training, coordinating front-of-house operations, and completing

Qualifications

• Bachelor’s or associate degree in theater, theater management, production, customer service or related field preferred.
• Minimum 2-3 years’ experience in business administration, retail management, arts administration, customer service, events, or production management.
• Prior experience managing a customer service team in a theater, retail, or front-of-house environment preferred.

Responsibilities

• Assist the Venue Manager with show and event based operational functions at Trust Small Venues.
• Assist with training volunteers to ensure excellent customer service for theater patrons.
• Work shows and special events and oversee front-of-house operations to provide exceptional patron experiences.
• Address customer service issues during shows and events.
• Complete performance/event report when acting in Venue Manager capacity.
• Assist in conducting and reporting outcomes of regular inspections of the building for maintenance and safety concerns.
• Demonstrate a commitment to diversity, equity, accessibility, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other responsibilities as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Event operations

Education

Theatre/Arts degree

Tools

Microsoft Office

AV equipment setup

Job description

Assistant Managers at the Pittsburgh Cultural Trust’s small venues (Liberty Magic, The Harris Theater, James E Rohr Building, and Three Stories) assist guests and support traffic flow and information sharing, facilitate the sale of merchandise, concessions and tickets, support performers and technical team whenever appropriate and help to maintain a clean, safe and comfortable environment for all who enter the venue. Assistant Managers are scheduled to work between four and eight hours per shift. These individuals work cooperatively to ensure guest safety, comfort, and enjoyment while visiting Trust venues.

This is a part-time position working primarily evening and weekend hours; there are occasional daytime shifts available. Regular availability on Friday evenings as well as Saturday and Sunday afternoons and evenings are required. Assistant Managers will be rotated with other part-time staff members with no annual guarantee for the number of events worked. Hours will be determined by the needs of the Trust and will coincide with events scheduled at Trust facilities.

Knowledge, Skills & Experience Required

Education

Bachelor’s or associate degree in theater, theater management, production, customer service or related field preferred.

Work Experience

Minimum 2-3 years’ experience that includes work in several of the following areas: business administration, retail management, arts administration, customer service, events, or production management.

Supervisory Experience

Prior experience managing a customer service team in a theater, retail, or front-of-house environment preferred.

Technical Skills

Strong working knowledge of Microsoft Office suite required. Comfort and familiarity with theater audio/video equipment, knowledge of how to set up AV Equipment and troubleshoot A/V issues required.

Intangibles

People oriented, customer-service oriented, strong problem-solver. Excellent written and oral communication skills and the ability to share the theater experience with a wide audience.

Essential Functions

Main job responsibilities

• Assist the Venue Manager with show and event based operational functions at Trust Small Venues
• Assist with training volunteers to ensure excellent customer service for theater patrons.
• Work shows and special events and oversee front-of-house operations to provide exceptional patron experiences.
• Address customer service issues during shows and events.
• Complete performance/event report when acting in Venue Manager capacity.
• Assist in conducting and reporting outcomes of regular inspections of the building for maintenance and safety concerns.
• Demonstrate a commitment to diversity, equity, accessibility, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other responsibilities as assigned.

Supervisory responsibility

This position may have limited direct supervisory responsibility; however, the Assistant Manager provides indirect supervision to volunteers and concession operators.

Decision-making responsibility

The Assistant Manager has significant discretion regarding theater operations during shows and events worked.

Budgetary responsibility

This position has no significant budget responsibility.

Physical demands

This position involves some office work – occasional lifting up to 30 lbs. may be required. During performances and events, walking and/or standing for extended periods is necessary.

Salary: $20/hour

The Pittsburgh Cultural Trust is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, ethnicity, national origin, veteran or disability status.

Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. The Pittsburgh Cultural Trust strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.