Events Operations Manager

Senator John Heinz History Center; Pittsburgh (Allegheny County); On-site; USD 63,039,000 - 80,231,000; Full time

Benefits offered by this job

Full benefits package

Hybrid work option

Paid time off

Life insurance

Job summary

Senator John Heinz History Center in Pittsburgh, PA seeks an Event Operations Manager to join our Events Team. You will support the Events Director and coordinators, handling setup, vendor coordination, and AV execution for corporate receptions, galas, weddings, and internal events.

The role is full-time and hourly, reporting to the Sr. Sales & Events Manager. Availability for evenings and weekends is essential with a strong emphasis on customer service and teamwork.

Qualifications

• Two years of experience in event execution, facility rental coordination and audio visual experience.
• High school diploma or equivalent required; college degree a plus.

Responsibilities

• Support the Events Director, Event Coordinators and staff in producing a wide range of events.
• Set up and takedown of assets; manage vendor load-ins/outs.
• Set up and run audio visual equipment; communicate with clients, vendors and patrons.
• Oversee on-site events staff and ensure exceptional customer service.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office (Outlook, Word, PowerPoint, Excel)

AV equipment familiarity

Job description

Job Details

Level: Experienced

Job Location: Senator John Heinz History Center - Pittsburgh, PA 15222

Position Type: Full Time

Job Shift: Varied

About Senator John Heinz History Center

The Senator John Heinz History Center is a Smithsonian-affiliated museum and a first-day Pittsburgh attraction that presents compelling stories from American history with a Western Pennsylvania connection, all in an interactive and engaging environment for visitors of all ages. The largest history museum in Pennsylvania, the AAM-accredited History Center attracts large and diverse audiences to its 370,000-square-foot facility in Pittsburgh’s historic Strip District that includes six floors of long-term and changing exhibition space along with spectacular spaces for unique events.

The History Center’s family of museums includes the Western Pennsylvania Sports Museum, a dynamic museum-within-a-museum; the Fort Pitt Museum in Point State Park; and Meadowcroft Rockshelter and Historic Village, a National Historic Landmark located in Avella, Washington County, Pa. The History Center also leads a partnership of more than 125 regional historical societies, museums, and organizations dedicated to preserving local history – the History Center Affiliates Program.

A popular destination for families and visitors to our region, the History Center attracts more than 300,000 visitors annually and reaches millions through virtual programs and digital outreach. The History Center was recently recognized as America’s #1 History Museum by USA TODAY and “Pittsburgh’s Best Museum” by Pittsburgh Magazine.

About the Position:

The Senator John Heinz History Center, the largest history museum in Pennsylvania dedicated to history and an affiliate of the Smithsonian Institution, is seeking an Event Operations Manager to join our dynamic Events Team.

The Event Operations Manager will support the Events Director, Event Coordinators and other History Center staff in all areas related to the production of a wide range of facility rental events, including corporate receptions, galas, weddings, and other milestone celebrations, as well as Heinz History Center internal events and meetings. This includes the set up and take down of all assets requested for each event, managing vendor load ins and load outs, setting up and running audio visual equipment, effectively communicating with co-workers, clients, vendors, patrons and the public and managing the events staff on-site.

This is a full-time, hourly position that reports to the Sr. Sales & Events Manager.

Why Work at the History Center?

• Rewarding, mission-driven work that makes an impact in the community!


• Smithsonian-affiliated Museum located in Pittsburgh’s vibrant and historic Strip District


• Voted the #1 history museum in the nation by USA Today


• Voted Best Museum in Pittsburgh by Pittsburgh Magazine


• Highly professional, collegial staff and dedicated volunteers


• Located in Pittsburgh, one of America’s “most livable” cities


• Dynamic workplace in Pittsburgh’s historic Strip District


• Flexible work schedule, including potential for hybrid work


• Full benefits package, including medical, dental, and vision insurance


• Flexible Spending Account (FSA) options


• 403(B) retirement plans with employer match


• Paid time off (vacation, personal, and sick days)


• Nine (9) paid holidays


• Company paid life insurance / LTD


• Wellness and Employee Assistance Program


• Discounts in the Museum Shop and Café


• Public transportation and parking options nearby

Qualifications

The Event Operations Manager must bring a great drive, energy, positive attitude and enthusiasm to the work, ensuring that their daily activities and administrative duties are accomplished and that the Event needs presented by the Sr. Sales & Events Manager, Director of Sales & Events, Event Coordinators and staff leads on internal events are met. They are also responsible for delivering extraordinary customer service, maintaining excellent intradepartmental communication, and compliance with the museum’s best practices and safety standards for facility use.

The successful candidate will have at least two years of experience in event execution, facility rental coordination and audio visual experience. High school diploma or equivalent required, college degree a plus.

The candidate should be able to manage projects both independently and as part of a team; multi-task, meet deadlines, and work well in a fast-paced work environment; be able to innovate, solve problems, remain calm under pressure; and be capable of overcoming issues as they arise. Customer service and strong communication skills are required. The candidate should be proficient in all Microsoft Office applications including Outlook, Word, PowerPoint, and Excel. Understanding and operating different types of audio visual and sound equipment is strongly preferred. Availability to work evenings and weekends is essential.

1-2 years of supervisory experience is also preferred.