Part-Time Venue Operations Leader

Pittsburgh Cultural Trust; Pittsburgh (Allegheny County); On-site; USD 23,000 - 32,000; Part time

Job summary

The Pittsburgh Cultural Trust seeks a part-time Assistant Manager for its small venues (Liberty Magic, Harris Theater, James E Rohr Building, Three Stories). You will assist guests, support traffic flow and information sharing, and help maintain a safe, welcoming environment during shows and events.

Work hours are evenings and weekends, with occasional daytime shifts. The role includes indirect supervision of volunteers, staff training, coordinating front-of-house operations, and completing

Qualifications

• Bachelor’s or associate degree in theater, theater management, production, customer service or related field preferred.
• Minimum 2-3 years’ experience in business administration, retail management, arts administration, customer service, events, or production management.
• Prior experience managing a customer service team in a theater, retail, or front-of-house environment preferred.

Responsibilities

• Assist the Venue Manager with show and event based operational functions at Trust Small Venues.
• Assist with training volunteers to ensure excellent customer service for theater patrons.
• Work shows and special events and oversee front-of-house operations to provide exceptional patron experiences.
• Address customer service issues during shows and events.
• Complete performance/event report when acting in Venue Manager capacity.
• Assist in conducting and reporting outcomes of regular inspections of the building for maintenance and safety concerns.
• Demonstrate a commitment to diversity, equity, accessibility, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other responsibilities as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Event operations

Education

Theatre/Arts degree

Tools

Microsoft Office

AV equipment setup

Job description

The Pittsburgh Cultural Trust seeks a part-time Assistant Manager for its small venues (Liberty Magic, Harris Theater, James E Rohr Building, Three Stories). You will assist guests, support traffic flow and information sharing, and help maintain a safe, welcoming environment during shows and events.

Work hours are evenings and weekends, with occasional daytime shifts. The role includes indirect supervision of volunteers, staff training, coordinating front-of-house operations, and completing