Assistant Manager, Tennis Center Front Desk & Ops

Lifetime Tennis, Inc.; Santa Clara (CA); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Employee merchandise discount

401K Contribution - up to 4% match

Company Health Plan participation (up

Dental and Vision Insurance (employee)

Job summary

Lifetime Tennis, Inc. at Santa Clara Tennis Center in Santa Clara, CA is seeking an Assistant Manager to oversee day-to-day front desk operations and deliver exceptional customer service to patrons and students.

This full-time role involves managing daily tasks during your shift, handling escalated inquiries, registering programs, reserving courts, and guiding new CSR hires while coordinating with the Managing Director when onsite.

Qualifications

• Customer service and front-desk management experience.
• Ability to assist patrons in person, by phone, and email.
• Proficiency with computer systems and Office applications.

Responsibilities

• Greet patrons and assist with general inquiries in person, by phone, and email.
• Enforce company policies and guidelines with customers.
• Open or close the facility depending on shift.
• Register students for programs and leagues.
• Reserve and manage courts.
• Manage USTA courts and satellite courts.
• Racquet stringing (training available).
• Train new CSR hires.
• Clean, disinfect, and maintain facility, pro-shop, restrooms, and courts.

Skills

Customer service

Front desk operations

Computer proficiency

Tools

CourtReserve

Job description

Lifetime Tennis, Inc. at Santa Clara Tennis Center in Santa Clara, CA is seeking an Assistant Manager to oversee day-to-day front desk operations and deliver exceptional customer service to patrons and students.

This full-time role involves managing daily tasks during your shift, handling escalated inquiries, registering programs, reserving courts, and guiding new CSR hires while coordinating with the Managing Director when onsite.