Customer Service Rep - Part Time

Lifetime Tennis, Inc.; Santa Clara (CA); On-site; USD 33,000 - 44,000; Part time

Job summary

Lifetime Activities is seeking a part-time Customer Service Rep for its Santa Clara Tennis Center. The role involves assisting with court reservations, racquet stringing, and providing product guidance to a diverse clientele in a friendly team environment.

Responsibilities include POS transactions, class registrations, answering program questions, and general pro-shop upkeep. Training for stringing and racquet tech is provided; schedule is 20–25 hours weekly, weekday evenings.

Qualifications

• Detail oriented with strong work ethic.
• Friendly demeanor and desire to help people.
• Eager to learn and adapt to a new team environment.
• Knowledge of tennis/pickleball communities is a plus.
• Training available for racquet stringing and tech offerings.

Responsibilities

• Conduct point of sale transactions.
• Help customers make court reservations and register for classes.
• Answer phones and provide information on programs and services.
• String racquets (training provided).
• Set-up and breakdown of equipment.
• Provide support to on-court staff as needed.
• General cleaning of the pro-shop, courts, and restrooms.

Skills

Detail oriented

Friendly attitude

Eager to learn

Tennis community knowledge

Racquet technology knowledge

Point of sale experience

Retail experience

Mac OS

Tools

CourtReserve

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep - Part Time

Part Time Santa Clara Tennis Center, Santa Clara, CA, US

Salary Range: $24.00 To $32.00 Hourly

Job Description

Lifetime Activities is looking for a part-time customer service representative for it's location at the Santa Clara Tennis Center. Lifetime Activities is a successful, mature company with 30+ years of experience managing and staffing tennis and recreational facilities.

Description:

The ideal candidate possesses the ability to provide an exceptional customer service experience for the Santa Clara tennis and pickleball community by assisting with court reservations, racquet stringing, offering equipment recommendations, basic class placement advice to a diverse clientele. Must be able to anticipate the needs of knowledgeable patrons as well as new customers seeking advice and guidance. The ideal candidate is a friendly, customer focused individual who enjoys helping others and working in a positive team environment.

Duties include:

• Conduct point of sale transactions
• Help customers make court reservations and register for classes
• Answer phones and provide information on programs and services
• String racquets (training provided)
• Set-up and breakdown of equipment
• Provide support to on-court staff as needed
• General cleaning/disinfecting of the pro-shop, courts, and restrooms
• Must have reliable transportation

NOTE: This position is required by law to submit to a consumer investigative report. Applicants are also subject to a health screening, following a conditional offer of employment.

Skills / Experience:

• Detail oriented and great work ethic
• Friendly attitude and a desire to help people
• Eager to learn
• Knowledge of the following is a plus:
  • Tennis and pickleball playing communities
  • Racquet technology and stringing (training available)
  • Point of sale and retail experience

Additional Skills:

Computer (Mac OS, Office Suite, Internet, E-mail, CourtReserve - training available)

Pay Range:

$24 - $32/hour

Schedule:

20 - 25 hours per week

Weekday PM shifts (TUES / THURS)

**Schedule and number of hours assigned are subject to change according to the needs of the business and can vary seasonally.