Assistant Manager - Level 1

Lifetime Activities; Santa Clara, Northern (CA, KY); Hybrid; USD 36,000 - 58,000; Full time

Benefits offered by this job

Merchandise discount

401(k) match

Health plan

Dental and vision insurance

Job summary

Lifetime Activities is seeking a full-time Assistant Manager for the Santa Clara Tennis Center in Santa Clara, CA. You will oversee day-to-day front desk operations, greet patrons, register students, reserve courts, and support the Managing Director in daily decisions.

The role emphasizes dependable customer service, ability to handle escalated inquiries, and training new CSR staff. A 35-40 hour week with benefits including health, dental, and vision is offered.

Qualifications

• Customer service experience in a busy pro-shop or front desk environment.
• Ability to manage day-to-day operations and assist with escalated inquiries.
• Proficiency with computer systems and office software.

Responsibilities

• Greet patrons and answer inquiries in person, by phone, and email.
• Enforce company policies and guidelines with customers.
• Open or close the facility depending on shift.
• Register students for programs and leagues.
• Reserve and manage courts.
• Manage USTA courts and off-site satellite courts.
• Racquet stringing (training available).
• Train new CSR hires.
• Clean, disinfect, and maintain the facility, pro-shop, restrooms, and courts.

Skills

Customer service

Front desk operations

Training new CSR hires

Mac OS / Office Suite

Reservation management

Tools

CourtReserve

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Santa Clara Tennis Center, Santa Clara, CA, US

Salary Range: $26.00 To $42.00 Hourly

Role Overview

In this role, you will be involved in various aspects of serving our customers and community members in our pro-shop and office. Primary responsibilities include managing day-to-day tasks, and providing customer support in escalated situations, and managing the overall workflow at the front desk during your shift. In the Assistant Manager role, you will be the primary person responsible for managing day-to-day details as they come up when the Managing Director is not onsite. The Assistant Manager is responsible, dependable, and equipped to handle minor operational or customer service situations / decisions as well as take action to forward any larger issues to appropriate individuals.

Responsibilities

• Greeting Patrons and assisting with general inquiries (in person, by phone, and email)
• Enforce company policies and guidelines with customers
• Opening or closing the facility (depending on the shift)
• Registering students for programs and leagues
• Reserving and managing courts
• Managing USTA courts & other off site satelite courts
• Racquet stringing (training available)
• Training new CSR hires
• Cleaning, disinfecting, and maintenance of the facility, pro-shop, restrooms, and courts (squeegeeing and rolling courts, blowing leaves)
• Any other duties as assigned by the site Managing Director

Additional Skills

Computer (Mac OS, Office Suite, Internet, E-mail, CourtReserve - training available)

Schedule

Full Time - 35-40 hours per week

• $26 - $42/hour
• Employee merchandise discount
• 401K Contribution - up to 4% match those 21+ years of age after 12 months
• Eligible for participation in Company Health Plan (company contributes up to 50% towards individual monthly premium for Company Health Plan)

Eligible for participation in Dental and Vision Insurance (employee pays premium)