Assistant Manager - Level 1

Lifetime Tennis, Inc.; Santa Clara (CA); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Employee merchandise discount

401K Contribution - up to 4% match

Company Health Plan participation (up

Dental and Vision Insurance (employee)

Job summary

Lifetime Tennis, Inc. at Santa Clara Tennis Center in Santa Clara, CA is seeking an Assistant Manager to oversee day-to-day front desk operations and deliver exceptional customer service to patrons and students.

This full-time role involves managing daily tasks during your shift, handling escalated inquiries, registering programs, reserving courts, and guiding new CSR hires while coordinating with the Managing Director when onsite.

Qualifications

• Customer service and front-desk management experience.
• Ability to assist patrons in person, by phone, and email.
• Proficiency with computer systems and Office applications.

Responsibilities

• Greet patrons and assist with general inquiries in person, by phone, and email.
• Enforce company policies and guidelines with customers.
• Open or close the facility depending on shift.
• Register students for programs and leagues.
• Reserve and manage courts.
• Manage USTA courts and satellite courts.
• Racquet stringing (training available).
• Train new CSR hires.
• Clean, disinfect, and maintain facility, pro-shop, restrooms, and courts.

Skills

Customer service

Front desk operations

Computer proficiency

Tools

CourtReserve

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Santa Clara Tennis Center, Santa Clara, CA, US

Salary Range: $26.00 To $42.00 Hourly

Role Overview:

In this role, you will be involved in various aspects of serving our customers and community members in our pro-shop and office. Primary responsibilities include managing day-to-day tasks, and providing customer support in escalated situations, and managing the overall workflow at the front desk during your shift. In the Assistant Manager role, you will be the primary person responsible for managing day-to-day details as they come up when the Managing Director is not onsite. The Assistant Manager is responsible, dependable, and equipped to handle minor operational or customer service situations / decisions as well as take action to forward any larger issues to appropriate individuals.

Responsibilities:

• Greeting Patrons and assisting with general inquiries (in person, by phone, and email)


• Enforce company policies and guidelines with customers


• Opening or closing the facility (depending on the shift)


• Registering students for programs and leagues


• Reserving and managing courts


• Managing USTA courts & other off site satelite courts


• Racquet stringing (training available)


• Training new CSR hires


• Cleaning, disinfecting, and maintenance of the facility, pro-shop, restrooms, and courts (squeegeeing and rolling courts, blowing leaves)


• Any other duties as assigned by the site Managing Director

Additional Skills:

Computer (Mac OS, Office Suite, Internet, E-mail, CourtReserve - training available)

Schedule:

Full Time - 35-40 hours per week

• $26 - $42/hour


• Employee merchandise discount


• 401K Contribution - up to 4% match those 21+ years of age after 12 months


• Eligible for participation in Company Health Plan (company contributes up to 50% towards individual monthly premium for Company Health Plan)

Eligible for participation in Dental and Vision Insurance (employee pays premium)