Verifications Coordinator

Old Dominion University; Norfolk, Northern (VA, KY); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Old Dominion University seeks a Verifications Coordinator in Norfolk, VA to process NSC verifications, NCAA eligibility checks, and FERPA-compliant duties. The role handles transcript requests, enrollment verifications, and supports student records workflows.

The position requires thorough knowledge of FERPA and NSC processes, strong customer service, and meticulous data handling. Reports to the Registrar’s Office and entails on-site work at the Norfolk campus.

Qualifications

• Knowledge of FERPA and NSC processes.
• Experience handling student records and verification documents.
• Ability to manage multiple tasks with accuracy and discretion.

Responsibilities

• Process NSC verifications and NCAA eligibility checks.
• Prepare enrollment and academic standing verification documents.
• Respond to inquiries via phone and email with timely, accurate information.
• Maintain student records and reconcile NSC reporting.

Skills

NSC knowledge

FERPA knowledge

Customer service

Attention to detail

Communication

Time management

Teamwork

Independent work

Tools

SIS

Job description

• Staff and Administrative & Professional Faculty Applicants:
• Contact Human Resources at:
  [phone]
  [e-mail]
• Teaching and Research Faculty Applicants:
• Contact Academic Affairs at:
  [e-mail]

Verifications Coordinator

Please see Special Instructions for more details.

This position requires in-person reporting to an on-campus location.

Position Information

Role Title

Role Code

Role Code 29144

Pay Band

Pay Band 04

Working Title

Working Title Verifications Coordinator

Position Number

Position Number 01465A

Department

Department REGISTRAR'S OFFICE

Location

Location Norfolk, VA

Type of Position

Type of Position Classified

Type of Job

Type of Job Full Time

EEO Category

Job Description

Key duties include processing National Student Clearinghouse ( NSC ) verification requests, Collegiate Athletic Association ( NCAA ) eligibility verifications, ensuring compliance with the Family Educational Rights and Privacy Act ( FERPA ) and institutional policies, and managing transcript requests. This position is also responsible for preparing enrollment and good academic standing student verification forms and letters, completing in-school deferment forms, reconciling NSC reporting, maintaining student records, answering incoming calls and emails, and providing assistance to those coming into the office.

Knowledge, skills and abilities

• Considerable knowledge of the principles of higher education and/or state and federal degree program enrollment regulations.
• Considerable knowledge of FERPA and NSC regulations and processes.
• Considerable knowledge of university operational calendars and information flow regarding student records, biographical data and University policies and procedures.
• Exceptional skill in reviewing credentials and issuing verification documents; conducting educational-based research analyses, identifying problem areas, coordinating complex activities in support of student enrollment services, and promoting and evaluating statewide policies and assigned educational programs.
• Exceptional customer service skills in a student-centric environment.
• Considerable skill in accuracy and attention to detail to respond and interact with diverse populations.
• Excellent organizational, communication, and time management skills.
• Ability to both work as part of a team and work autonomously when appropriate.

• Ability to apply knowledge of specialized enrollment program areas.
• Ability to learn essential aspects of a student information system( SIS ).
• Ability to use good judgment and discretion in handling sensitive issues.
• Demonstrated ability to multi-task and not be hindered by frequent interruptions.
• Ability to acknowledge errors in a timely and professional manner.

Special licenses, registration or certification

N/A

Education or training

N/A

Level and type of experience

• Considerable experience performing independent action within guidelines.
• Considerable experience interpreting and applying policies and procedures.
• Considerable experience contacting the public; students; parents; schools; faculty; staff; financial institutions; national, state, and local organizations; and subject professionals to provide educational information and technical assistance.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

None

Conditions of Employment

This position requires in-person reporting to an on-campus location.

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary range between $ - 50,000 to $55,000

Job Requisition Number

Job Requisition Number S03281

Job Open To

Job Open To General Public

Open Date

Open Date 04/20/2026

Close Date

Open Until Filled Yes

Special Instructions Summary

This position requires in-person reporting to an on-campus location.

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Department Home Page https://www.odu.edu/registrar

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Required fields are indicated with an asterisk (*).

• * Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency?
  • Yes - If yes, please upload a copy of your Standard Form (SF-50)
  • No
• * Do you now, or will you in the future, require sponsorship for an employment visa?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter
• Standard Form 50 (SF-50)

If you have questions:
Staff and Administrative & Professional Faculty applicants, please contact the Division of Talent Management and Cultureat (757