Assistant Manager, Rooms Operations & Guest Experience

The Ritz-Carlton Hotel Company, L.L.C.; New Orleans (LA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking an entry level management professional to support daily Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services.

This role helps coordinate guest arrival/departure, maintain cleanliness standards, and contribute to guest and employee satisfaction while aiming to achieve the operating budget. Responsibilities include opening/closing Front Desk and Housekeeping shifts, reviewing room operation reports,

Qualifications

• High school diploma or GED required; 3 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and how to use reports.
• Communicates expectations to employees and handles questions/concerns.
• Schedules employees to meet business demands and tracks attendance.

Skills

Guest services experience

Front desk experience

Housekeeping exposure

Education

High school diploma or GED

2-year hospitality/business degree

Job description

The Ritz-Carlton Hotel Company, L.L.C. is seeking an entry level management professional to support daily Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services.

This role helps coordinate guest arrival/departure, maintain cleanliness standards, and contribute to guest and employee satisfaction while aiming to achieve the operating budget. Responsibilities include opening/closing Front Desk and Housekeeping shifts, reviewing room operation reports,