Rooms Operations Supervisor — Guest Experience

The Ritz-Carlton Hotel Company, L.L.C.; Miami (FL); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

The Ritz-Carlton Coconut Grove, Miami is seeking an entry-level management professional to support day-to-day Rooms Operations across areas including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. You will work with team members to execute guest arrival and departure procedures and uphold the property’s high cleanliness and service standards.

The role requires a high school diploma or GED (or a 2-year degree with relevant experience) and offers a pay range of

Qualifications

• High school diploma or GED required; 3 years experience in guest services, front desk, housekeeping, or related area.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Opens and closes Front Desk shifts and ensures completion of shift checklists.
• Runs and reviews critical information in room operations reports.
• Assists in managing Housekeeping, Recreation, Laundry, AYS, Front Desk and Concierge/Guest Services functions.
• Coordinates scheduling to meet business demand and tracks attendance.
• Supports in achieving budget goals and maximizing room revenue and occupancy.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

The Ritz-Carlton Coconut Grove, Miami is seeking an entry-level management professional to support day-to-day Rooms Operations across areas including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. You will work with team members to execute guest arrival and departure procedures and uphold the property’s high cleanliness and service standards.

The role requires a high school diploma or GED (or a 2-year degree with relevant experience) and offers a pay range of