Assistant Housekeeping & Rooms Operations Manager

Westin Hotels & Resorts; Atlanta (GA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Westin Hotels & Resorts in Atlanta seeks an entry level management position focused on Rooms Operations. You will support housekeeping, recreation, laundry, staff, AYS, and Concierge/Guest Services, helping guests with arrival/departure and maintaining cleanliness standards.

The role emphasizes team supervision, shift management, and adherence to operating budgets while ensuring high guest satisfaction and staff engagement across the property.

Qualifications

• High school diploma or GED required with 3 years in guest services or related area.
• Alternatively 2-year degree with 1 year in guest services or related area.

Responsibilities

• Open/close Front Desk shifts and ensure completion of shift checklists.
• Review room operations reports and coordinate with departments.
• Ensure staffing aligns with business demand and tracks attendance.
• Support budget achievement and guest satisfaction initiatives.
• Handle guest questions and resolve issues with supervision guidance.

Skills

Guest services experience

Front desk operations

Team coordination

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related field

Job description

Westin Hotels & Resorts in Atlanta seeks an entry level management position focused on Rooms Operations. You will support housekeeping, recreation, laundry, staff, AYS, and Concierge/Guest Services, helping guests with arrival/departure and maintaining cleanliness standards.

The role emphasizes team supervision, shift management, and adherence to operating budgets while ensuring high guest satisfaction and staff engagement across the property.