Assistant Manager - Lead WOW Customer Experience & Ops

Krispy Kreme Doughnut Corporation; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities – we are growing!

Medical, vision, and dental insurance

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme Doughnut Corporation is seeking an Assistant Manager to partner with the General Manager in Jacksonville, FL. You will lead a team to deliver a WOW customer experience, manage daily shop operations, and support staffing, training, and promotions.

Long-term growth into a General Manager role is expected. Responsibilities include coaching, hiring support, product knowledge, cash handling, inventory control, and ensuring cleanliness and equipment readiness.

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Commitment to nurturing an equitable, unbiased culture where peeps can showcase their originality.
• At least 2 years of management experience.
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%.
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, corporate reporting, counting, depositing revenues, and inventory control.
• Ensure equipment and resources are operational for team member use across shop areas.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service and nurture a culture where all guests feel welcomed and valued.

Skills

Communication

Team leadership

Customer service

Staff development

Education

High school diploma or equivalent

Tools

POS system

Job description

Krispy Kreme Doughnut Corporation is seeking an Assistant Manager to partner with the General Manager in Jacksonville, FL. You will lead a team to deliver a WOW customer experience, manage daily shop operations, and support staffing, training, and promotions.

Long-term growth into a General Manager role is expected. Responsibilities include coaching, hiring support, product knowledge, cash handling, inventory control, and ensuring cleanliness and equipment readiness.