Assistant Manager: Retail Operations

Vail Resorts; Town of Vermont (WI); On-site; USD 34,440 - 39,399; Full time

Benefits offered by this job

Free ski passes

Employee discounts

401(k)

Training & development

Wellness benefits

Referral program

Job summary

Vail Resorts is seeking an Assistant Manager for Retail Operations in Ludlow, VT. This role leads daily store operations, supports premium product sales, and ensures exceptional guest service during the winter season.

A strong background in retail management and customer service is essential, along with reliable English communication. This winter seasonal position offers competitive hourly wages, access to ski passes, and employee discounts, with opportunities for training and career growth

Qualifications

• High School Diploma or GED is required or equivalent.
• 1–3 years of retail management experience.
• Fluent English communication is required.

Responsibilities

• Lead daily operations, scheduling, and payroll; act as manager-on-duty when needed.
• Maintain daily store records on performance, sales, inventory, and rentals.
• Hire and train staff in POS operation, customer service, and loss prevention.
• Provide feedback and coaching to improve team performance.
• Maintain up-to-date product knowledge and deliver outstanding customer service.

Skills

Retail management

Customer service

Fluent English

Education

High School Diploma or GED

Job description

Assistant Manager: Retail Operations

Location: Ludlow, VT, US

Shift Type: Winter Seasonal 2026/2027

Join our team in the mountains for a season or to build a career. Compensation includes high rates, free ski/snowboard pass, lessons, discounts, training, and wellness benefits.

Benefits

• Free ski/mountain passes and discounted lift tickets for friends/family; free ski lessons
• Additional employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) retirement plan
• Employee Assistance Program
• Excellent training and professional development
• Referral program

Job Summary

Responsible for providing high-end customer service and store support. Retail management staff represent the brand inside stores, assisting customers with questions and premium products.

Job Specifications

• Starting Wage: $25.00 - $28.60 /hour
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time
• Minimum Age: 18 years
• Housing Availability: No

Responsibilities

• Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager‑on‑duty in absence of a store manager.
• Maintain daily store records for performance, sales metrics, inventory control, and equipment rentals (if applicable).
• Hire and train employees in POS operation, product knowledge, guest service, sales techniques, and loss prevention.
• Monitor team performance, provide feedback, recognition or correction as needed.
• Maintain up-to-date product knowledge and deliver excellent customer service through timely responses to questions, suggestions, and complaints.
• Participate in leadership forums to provide feedback on store performance, training, and continuous improvement.
• Complete other duties as assigned, including merchandising and rentals.

Requirements

• High School Diploma or GED Equivalent; business area training or education preferred.
• 1‑3 years of retail management experience; ski industry experience preferred.
• Ability to work in fast‑paced retail, multitask, and manage multiple customers.
• Flexible schedule, including nights, holidays, and weekends.
• Fluent English communication.

The expected pay range is $25.00 - $28.60 /hour. Compensation decisions are based on various factors.

Applicants may redact information that identifies age, date of birth, and/or dates of attendance or graduation when submitting documentation.

We follow all federal, state, and local laws, including restrictions on child/minor labor. Minors hired will not engage in prohibited activities.

Equal Opportunity Employer statement: Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition ID: 516120
Reference Date: 07/22/2026
Job Code Function: Retail Ops