Assistant Manager: Retail Leader, Customer Experience

Socket.dev; Kennesaw (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible scheduling

Up to 30% shopping discount

Wellness resources

Anniversary and recognition programs

Hands-on training for career growth

Benefits: Medical, Dental, Vision, 401

Job summary

World Market is seeking an Assistant Manager to lead a high-performing team and drive sales while upholding our customer-first culture and brand standards. You’ll partner with the Store Manager to execute daily tasks, coach associates and maintain store operations in line with policies.

You’ll oversee Customer Experience, Freight, Operations and Merchandising as needed, recruit and develop talent, use reporting to spot trends, and ensure safety and loss prevention practices are followed.

Qualifications

• Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Ability to plan and prioritize according to the needs of the business.
• Strong sense of urgency.
• Attention to detail.
• Creative problem solving.
• Sound decision-making skills.
• Effective delegation skills.
• Ability to execute daily priorities efficiently.
• Minimum of 2+ years of leadership experience in a fast-paced specialty retail environment preferred.
• Ability to work a flexible schedule, including nights, weekends and holidays, based on business needs.
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed.
• Minimum age: 21 years.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
• Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
• Utilize all company tools and training resources to educate and validate team execution of key business functions.
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.

Skills

Leadership

Customer experience

Communication

De-escalation

Planning

Urgency

Attention to detail

Creative problem solving

Decision making

Delegation

Prioritization

Job description

World Market is seeking an Assistant Manager to lead a high-performing team and drive sales while upholding our customer-first culture and brand standards. You’ll partner with the Store Manager to execute daily tasks, coach associates and maintain store operations in line with policies.

You’ll oversee Customer Experience, Freight, Operations and Merchandising as needed, recruit and develop talent, use reporting to spot trends, and ensure safety and loss prevention practices are followed.