Assistant Manager, Retail — Lead Customer Experience

KnitWell Group; Mebane (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Monthly bonuses

Merchandise discounts

Professional development

Opportunities for advancement

Philanthropic partnerships

Job summary

KnitWell Group is seeking an Assistant Manager for a store location in Mebane, NC. The role focuses on delivering outstanding customer experiences, leading a sales team, and upholding the brand’s standards on the shop floor.

You will mentor associates, support recruiting and development, and use reporting to drive store performance. This position offers benefits and opportunities for advancement within our brands.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and able to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Lead and model brand behaviors on the sales floor to engage customers.
• Inspire, educate, and coach associates to create genuine connections.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Retail management

Job description

KnitWell Group is seeking an Assistant Manager for a store location in Mebane, NC. The role focuses on delivering outstanding customer experiences, leading a sales team, and upholding the brand’s standards on the shop floor.

You will mentor associates, support recruiting and development, and use reporting to drive store performance. This position offers benefits and opportunities for advancement within our brands.