Assistant Manager, Retail: Lead Customer Experience

Ann Taylor; Auburn Hills (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and avenues

Job summary

Ann Taylor in Auburn Hills, MI is seeking an Assistant Manager to support customer experience and shape a strong store culture. This role offers an opportunity to nurture relationships with customers and associates, while leading by example on the sales floor.

The position emphasizes coaching teammates, upholding brand behaviors, and driving omnichannel shopping. Regular/full-time hours are available with benefits and growth opportunities.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Business acumen

Initiative

Tools

Point-of-sale system

Job description

Ann Taylor in Auburn Hills, MI is seeking an Assistant Manager to support customer experience and shape a strong store culture. This role offers an opportunity to nurture relationships with customers and associates, while leading by example on the sales floor.

The position emphasizes coaching teammates, upholding brand behaviors, and driving omnichannel shopping. Regular/full-time hours are available with benefits and growth opportunities.