Assistant Manager - Path to Branch Leadership

Socket.dev; Cumming (GA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Path to branch leadership

Promote-from-within culture

Performance-based earnings

Comprehensive benefits

401(k) with company match

Volunteer time and community focus

Work-life balance

Job summary

World Acceptance Corporation is seeking an Assistant Manager in the United States to lead branch operations, drive loan sales, and manage collections and tax services. You will work closely with the Branch Manager, handling daily activity and customer interactions to meet financial needs.

The role emphasizes hands-on exposure, leadership development, and a path toward Branch Manager responsibilities. Expect a fast-paced environment with performance-based earnings and comprehensive training.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate data entry.
• A genuine interest in pursuing a branch management career path.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax-related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management
• Shadow the Branch Manager on day-to-day operations and decision-making to build a working knowledge of branch leadership
• Take on stretch opportunities, such as mentoring newer team members or supporting branch goal-setting, as you demonstrate readiness for greater responsibility

Skills

Sales

Customer service

Collections

Account management

Education

High school diploma or equivalent

Job description

World Acceptance Corporation is seeking an Assistant Manager in the United States to lead branch operations, drive loan sales, and manage collections and tax services. You will work closely with the Branch Manager, handling daily activity and customer interactions to meet financial needs.

The role emphasizes hands-on exposure, leadership development, and a path toward Branch Manager responsibilities. Expect a fast-paced environment with performance-based earnings and comprehensive training.