Assistant Manager, Last Mile

APM Terminals; Denver (CO); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) + company match

Employee Assistance Program

Paid time off

Flexible work schedules (when possible

Job summary

Maersk in Denver, CO is seeking an Assistant Manager for Last Mile operations. The role requires rotating between 1st shift (4:45am) and 2nd shift (12:00pm) with weekend availability and on-site supervision of on-site staff handling day-to-day operations.

You will supervise Customer Service Representatives and Routers, manage vendor relationships, monitor performance metrics, and ensure timely dispatches and delivery oversight in a manufacturing environment.

Qualifications

• Bachelor's Degree preferred.
• 5+ years of experience in logistics, supply chain or related field.
• Experience working in a manufacturing environment.
• Experience in a supervisor role including performance reviews of direct reports.

Responsibilities

• Develops and maintains relations with vendors, stores, independent contractors.
• Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports that include statistics and customer service scores.
• Oversees Customer Service Representatives and Routers.
• Attendance and punctuality are essential functions of the job.
• Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems.

Skills

Flexible work schedule

Self-motivated

Excellent attendance

Positive attitude

Good communication

Excellent customer service

Education

Bachelor's Degree preferred

Job description

Position Overview

Assistant Manager – Denver, CO. Last Mile experience preferred. Must be available for 1st and 2nd shift as this position will rotate between both shifts. Weekend availability is required. 1st shift starts at 4:45am. 2nd shift starts at 12:00pm.

Essential Functions

• Develops and maintains relations with vendors, stores, independent contractors.
• Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports that include statistics and customer service scores.
• Oversees Customer Service Representatives and Routers.
• Attendance and punctuality are essential functions of the job.
• Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems.

Skills & Competencies

• Flexible work schedule
• Must be self‑motivated to work with little supervision
• Excellent attendance record
• Positive attitude and ability to work with others
• Good communication skills
• Excellent customer service skills

Education & Experience

• Bachelor's Degree preferred
• 5+ years of experience in logistics, supply chain or related field
• Excellent problem‑solving skills
• Good time management skills
• Experience working in a manufacturing environment
• Experience in a supervisor role including performance reviews of direct reports

Company Benefits

• Medical, dental, vision
• 401(k) + company match
• Employee Assistance Program
• Paid time off
• Flexible work schedules (when possible)
• And more!

Pay Range: $72,000–$85,000 per year. The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].